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The Reservations Agent will manage corporate and group booking enquiries via email and phone while maintaining accurate records in CRM systems. They will also collaborate with internal departments like Finance and Operations to ensure a seamless guest experience.
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
As a Reservations Agent, you will be part of our team supporting corporate clients, group bookings, and individual requests. You’ll handle enquiries primarily via email and phone, ensuring a smooth and professional booking process. This role is ideal for someone who thrives in a structured, detail-oriented environment and enjoys contributing to seamless guest experiences without working directly at the front desk.
Your key responsibilities:
● Handle incoming corporate and group enquiries via email and phone in a timely and professional manner
● Create and send tailored offers using our online quotation tools
● Process and manage requests for group bookings, ensuring accuracy and clear communication
● Liaise closely with Guest Support, Operations, Revenue Management, and Finance to ensure consistent and accurate information flow
● Maintain updated records in our reservation and CRM systems
We welcome applicants from a variety of backgrounds — even if you don’t meet every requirement. What matters most is your motivation, professionalism, and willingness to learn.
Our ideal candidate has:
● Excellent written and verbal communication skills in both English and German (C1 level required)
● At least 1 year of experience in hotel reservations, front office, or a similar hospitality function
● A meticulous attention to detail and a commitment to operational excellence
● A customer-first mindset and a passion for delivering outstanding service behind the scenes
● Strong organizational skills, able to manage multiple enquiries and priorities effectively
● A team-oriented attitude and the ability to thrive in a collaborative work environment
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
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