Rents & Service Charges Coordinator (FTC)

Rents & Service Charges Coordinator (Fixed Term Contract until March 2027)

At Stonewater, we believe everyone deserves a place to call home. We're looking for a highly organised and customer-focused Rents & Service Charges Coordinator to join our Commercial & Revenue team and help deliver an outstanding service to our customers.

This role supports the accurate calculation and administration of rents and service charges, ensuring customers receive clear information and excellent support when they need it most.

The role

As our Rents & Service Charges Coordinator, you'll be the first point of contact for customer enquiries relating to rents and service charges, taking ownership of queries through to resolution. You'll work closely with colleagues across the business, managing agents and external partners to ensure timely, accurate and customer-focused outcomes.

Key responsibilities include:

• Responding to customer enquiries regarding rents, service charges and invoicing, providing professional and timely resolutions.

• Supporting the administration and issuing of service charge invoices and Section 20 notices.

• Assisting with the calculation of rents and service charges for new homes and re-lets.

• Supporting projects that improve service charge processes, accuracy, efficiency and customer experience.

• Building effective relationships with managing agents and key stakeholders across the business.

• Providing administrative support to the wider Rents & Service Charges team as required.

JD - Rents & Services Charges Coordinator.pdf

What we're looking for

We're seeking someone who enjoys working with customers, has strong attention to detail and is comfortable handling financial information.

You'll bring:

• A strong commitment to delivering excellent customer service.

• Excellent organisational skills and the ability to manage a varied workload.

• Strong numerical skills with confidence interpreting financial information.

• Good working knowledge of Microsoft Office, including Excel.

• The ability to explain complex information clearly and simply.

• A proactive and flexible approach, with the ability to work independently and as part of a team.

• Experience working with spreadsheets and performing calculations.

• Excellent communication skills and a positive, solution-focused mindset.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.