Renewals Operations Analyst Pleno

Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents or Greater São Paulo area) 
Employment Type: Permanent Full Time (CLT) - 42h/week
Hours: North American business hours across all time zones, including Daylight Saving Time (EST/EDT, CST/CDT, MST/MDT, PST/PDT). North American statutory holiday schedule will be followed.
Compensation Currency: Brazilian Real (BRL) 

 

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. 

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. 

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. 

Role Overview:

Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement.

Key Responsibilities:

• Achieve and exceed monthly / annual renewal targets
• Engage customers pre- and post-renewal to secure retention
• Identify upsell/cross-sell opportunities for Sales
• Maintain accurate CRM records
• Collaborate across teams to improve customer satisfaction and share feedback

Qualifications:

• 1+ years in a customer-facing role (e.g., Customer Success, Account Management)
• Proven track record in customer retention and satisfaction
• Strong interpersonal, listening, and teamwork skills
• Fluent in English; available across all North American time zones and able to follow North American calendar for statutory holiday schedule.
• CRM experience (e.g., Salesforce, Totango)
• Bachelor’s degree and SaaS experience preferred

• National Medical Health Plan;    
• National Dental Assistance;    
• Maternity & Paternity extension leave;    
• Life Insurance;    
• Meal/ Restaurant allowance (Alelo Tudo);    
• Home office allowance (if applicable);    
• Education Platforms and training funding;    
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);    
• Annual Profit Sharing Program;    
• Education allowance;    
• DayOff as a birthday gift;    
• Agreement with pharmacies, restaurants and theaters;

Working for us