Remote Technical Customer Support Specialist

We're looking for exceptional Technical Customer Support Specialists to join a rapidly growing international technology company committed to delivering an outstanding customer experience.

This is not a traditional call center role.

We're looking for people who genuinely enjoy helping others, are naturally curious, technically confident, and can explain technical concepts in a calm, simple, and reassuring way.

If you have experience supporting mobile devices, telecommunications, service desks, ISP support, mobile carriers, or technical customer service, we'd love to hear from you.

About the Role

This position is approximately:

• 60% Technical Support
• 40% Customer Service

You'll assist customers with a variety of technical and account-related questions while creating an exceptional customer experience across every interaction.

You'll troubleshoot issues, guide customers through solutions, investigate problems, and build lasting customer relationships through empathy, patience, and outstanding communication.

What You'll Do

• Provide technical support via phone, email, and other customer channels
• Troubleshoot mobile device, SIM card, network, connectivity, and account issues
• Assist customers with activation, setup, subscriptions, billing, and service questions
• Explain technical concepts in a simple, easy-to-understand manner
• Research complex issues using available resources
• Document customer interactions accurately
• Escalate advanced technical issues when required
• Deliver an outstanding customer experience with empathy and professionalism

Remote Requirements

Because company equipment will be provided, applicants must have:

• A private, dedicated workspace
• Wired (Ethernet) internet connection
• Minimum internet speed:
• 30 Mbps download
• 60 Mbps upload
• Reliable electricity and backup power are highly preferred

What We Offer

• Company-provided equipment
• Fully remote position
• Weekly USD payments
• Competitive rate of $6.50 USD per hour
• Work with an international team
• Supportive, people-focused culture
• Opportunity to grow with an expanding organization

Hiring Process

1. Resume review
2. Prescreen questionnaire
3. One-way video interview
4. Live interview
5. Final interview
6. Offer

Please note:

Only candidates who complete both the prescreen questionnaire and the one-way video interview will be considered for this role and progress in the hiring process.

Requirements

We're Looking For Someone Who Has

• 2+ years of customer service or technical support experience
• Experience in telecommunications, mobile networks, service desk, ISP support, device support, or similar technical environments
• Strong troubleshooting and problem-solving skills
• Excellent written and spoken English
• Outstanding customer service skills
• High emotional intelligence and empathy
• The ability to remain calm while handling complex customer situations
• Strong attention to detail
• Comfortable working independently in a remote environment

Bonus Experience

• Mobile carrier support
• SIM activation
• Network troubleshooting
• Android or iOS support
• Help Desk / Service Desk
• Zendesk
• Shopify
• Slack