Remote Support Professional (Relief Staff)
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AI Summary
Provide remote support and monitoring for adults with developmental disabilities to promote independence and community inclusion. Responsibilities include troubleshooting technology, managing crises, and coordinating in-person support as needed.
Remote Support Professional (Relief)
Location: Cincinnati, Ohio (Must live in Cincinnati)
About Us
LADD is an organization guided by the belief that every person has ability and value, and we empower adults with developmental disabilities to live, work and connect. Our organization leads the transformation of disability housing and services across the nation—furthering independence and creating sustainable and meaningful service models for adults with developmental disabilities. LADD is a recognized and respected voice for community inclusion and innovation in our field.
About the Role
The Remote Support Professional (RSP) provides remote support services to individuals with developmental disabilities. The RSP encourages healthy and productive personal growth, community inclusion, creativity and Independence.
Essential Functions of the Role
- Promotes appropriate level of independent living
- Remotely monitors and provides support
- Encourages individual’s engagement in social and community activities as well as appropriate physical/wellness activities
- Effectively communicates with the person receiving services
- Ability to stay calm and proactively manage crisis and behaviors
- Dispatches in-person supports as needed
- Identify obstacles and help the person served problem solve around them
- Provides technical assistance to individuals served and family members regarding remote support systems
- Troubleshoot technology issues with remote support systems
- Ensures service delivery quality and compliance
- Monitors for safety issues and addresses them timely and appropriately
- Ensures accurate and timely documentation of service delivery
- Communicates timely with manager regarding pertinent issues and works collaboratively with peers and other departments
- Models The LADD Way (TLW) ensures their performance is aligned with TLW and the policies and practices set for the department
- Represent LADD in a positive manner as appropriate
- Keeps up-to-date on all relevant training and certifications
Candidate Qualifications
- Demonstrated ability to navigate various technology software and platforms
- A high school diploma or equivalent is required
- Current and valid driver’s license (with fewer than 6 points) and vehicle insurance
- Ability to pass a background check (includes physical and a drug screen, and criminal check)
- Ability to work a flexible schedule (including evenings, weekends, and holidays)
For information on LADD, including more information on the services we provide and our company culture, visit our website at www.laddinc.org.
LADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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