Remote Representment Operations-Transaction Processing Associate-III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Work From Home- Puerto Rico 

 $13.50 per hour

Remote Representment Operations-Transaction Processing Associate III

As a Transaction Processing Associate in the Representment Operations department, your main role revolves around researching, analyzing, and maintaining consumer information across multiple systems. Your key task involves reviewing representments submitted by merchants in response to chargebacks filed by customers. Your objective is to meticulously assess whether fraud or an error indeed occurred in the disputed transaction. Based on your analysis, you will make a final decision that resolves the dispute, ensuring all necessary steps are taken to conclude the matter effectively. This role demands keen attention to detail, proficiency in using various systems for information retrieval, and the ability to make well-founded decisions that uphold the integrity of the dispute resolution process.

What you get:   

• Full Time Employment  
• Competitive Pay: Pay is $13.50/hr. which may be below your state's minimum wage. Please take this into consideration when applying
• Career Growth Opportunities  
• Full Benefit Options  
• Vacation, Sick Time, and Holiday Pay
• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
• 401K
• Great Work Environment 
• Training hours: Monday -Friday from (9:00am-6:00pm) AST
• Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm AST (Monday -Friday)

What you will be doing:  

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors. 
• Meet or exceed the Daily Productivity standards for each task performed. 
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors. 
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs. 
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work. 
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines. 
• Performs other duties as assigned. 
• Complies with all policies and standards. 

People who succeed in this role have:   

• The ability to convey complex information in clear and concise terms to ensure customer understanding.  
• Strong work ethic.  
• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
• Effective and accurate written and verbal communication skills.  
• Effective problem-solving skills.  
• Organizational and Investigative skills 
• Can navigate multiple applications and research solutions with ease  
• Data entry experience. 
• Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines.  
• Ability to work at a sustained pace to meet production rates while producing high quality work. 
• Must be detail oriented. 
• Can navigate multiple applications/screens and research solutions with 
• This would include navigating multiple computer systems and platforms.
• Has 1+ years of customer/client service experience, including experience handling difficult client situations
• Has 1+years of knowledge of disputes and chargebacks

Requirements: 

• Must be at least 18 years of age  
• Have a High School Diploma or an equivalent level of education  
• 1+ years of customer/client service experience
• 1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge
• Working knowledge of computers and Windows applications.
• All internals must have 6 months experience in your current role.
• Be able to successfully pass a background check, credit check, security clearance, and fingerprinting
• Must reside within Puerto Rico 

Remote Requirement 

• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps download and 10 Mbps upload

Looking for more information?
We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Landing Page: About Call Center Representative Role

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $13.50.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.