Remote personal injury training supervisor

This is a remote position.

About Us:

We partner with U.S.-based law firms to connect them with skilled international professionals for long-term, remote opportunities. We are currently seeking an experienced Personal Injury Trainer / Supervisor to join our team. This position is open exclusively to candidates located outside of the United States.

This is a leadership role responsible for training, coaching, and overseeing a team of intake specialists and case managers supporting U.S.-based personal injury law firms. The ideal candidate has extensive personal injury experience, strong leadership skills, and a passion for developing high-performing teams.

Responsibilities:

• Train new hires on personal injury processes, case intake procedures, client communication standards, and company workflows.

• Develop and maintain training materials, SOPs, scripts, and performance guidelines.

• Monitor team performance, call quality, and case handling to ensure consistency, accuracy, and compliance.

• Provide ongoing coaching, feedback, and performance evaluations to team members.

• Identify training needs and implement strategies to improve productivity, quality, and conversion rates.

• Work closely with management to improve processes and optimize team performance.

• Assist with onboarding and continuous development of intake specialists and case managers.

• Answer questions and provide support to team members regarding personal injury procedures and best practices.

• Track key performance metrics and report on team progress and development.

• Foster a positive, accountable, and results-driven team culture.

Requirements:

• Must be located outside of the United States (international candidates only).

• Minimum of 2 years of personal injury experience in intake, case management, legal support, or a related role.

• Previous experience training, coaching, supervising, or managing a team.

• Strong understanding of personal injury workflows, client intake procedures, and case management processes.

• Excellent communication, leadership, and interpersonal skills.

• Ability to motivate, develop, and manage a remote team.

• Highly organized with strong attention to detail.

• Comfortable working in a fast-paced, performance-driven environment.

• Proficiency with Microsoft Office, Google Workspace, and CRM/case management software.

• Reliable internet connection and dedicated remote work environment.

Preferred Qualifications:

• Experience working with U.S.-based personal injury law firms.

• Bilingual English and Spanish.

• Experience creating training materials and performance improvement programs.

• Familiarity with legal CRM and case management systems.

Work Schedule:

• Full-time position.

• Must be able to work U.S. business hours (Mountain Standard Time).

What We Offer:

• Fully remote position.

• Competitive compensation based on experience.

• Opportunity for growth within a rapidly expanding organization.

• Collaborative and supportive team environment.

• The opportunity to lead and develop teams supporting U.S.-based personal injury law firms.