Remote Patient Representative (Full-Time)

About Diana Health
Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams;
passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Patient Representative driven to create an amazing experience from the moment a client calls. You are outgoing, customer service and detail-oriented, organized, and are eager to tackle challenges with empathy and creativity.

What you’ll do:

• You are often the first person our clients interact with. You:
• Provide warm client interactions
• Manage phone triage 
• Schedule/reschedule appointments
• Collect insurance information
• Answer client questions 
• Insurance, payment, and billing :
• Perform verification of benefit checks with insurance companies
• Manage and collect client copays and payment balances

Experience / Qualifications:

• High School Diploma/GED w/ 2+ years experience in a related field (Bachelor's Degree preferred)
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Ability to remain organized in a fast-paced, dynamic environment

Attributes

• You love interacting with people, practicing excellent communication and interpersonal skills
• You are exceptional at managing many tasks
• You focus on the details and are able to organize and prioritize them along the way
• You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
• You thrive in highly collaborative, fast-paced environments

Benefits
● Competitive compensation
● Health; dental & vision, with an HSA/FSA option
● 401(k) with employer match
● Paid time off
● Paid parental leave

Diana Health Culture
● Having a growth mindset and striving for continuous learning and improvement
● Positive, can do / how can I help attitude
● Empathy for our team and our clients
● Taking ownership and driving to results
● Being scrappy and resourceful