Remote Membership & Customer Service Phone Representative
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AI Summary
The representative will manage inbound and outbound calls to handle membership inquiries, session bookings, and lead follow-ups. They are also responsible for maintaining accurate records in the CRM system and managing SMS inquiries.
About the Role
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
What You'll Do
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
What You'll Do
- Answer inbound calls: membership questions, pricing, hours, session booking.
- Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
- Manage SMS/text inquiries with the same level of care as phone calls.
- Log every call and update our CRM / booking system accurately.
- Escalate anything you can't resolve to the studio manager.
Schedule
- 25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage.
- Specific shifts finalized with the studio managers.
What We're Looking For
- Excellent phone manner — warm, clear, patient.
- Comfortable with basic CRM/scheduling software (we'll train you on ours).
- Reliable high-speed internet and a quiet home workspace.
- Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
- Self-starter who can work independently with light supervision.
Pay & Logistics
- $17–$22/hour depending on experience.
- Remote — provide your own computer/headset.
- Paid training on our systems and scripts.
This is a remote position.
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