Remote Member Relationship Advisor | Client Benefits & Support

Company: AO – American Income Division
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience Level: Entry Level Welcome | Training & Mentorship Provided

Build Relationships. Help Families. Grow Your Career From Home.

Are you a people-focused professional who enjoys building relationships, answering questions, and helping others make informed decisions?

AO is seeking motivated, service-oriented individuals to join our virtual team as Remote Member Relationship Advisors. In this role, you'll connect with members and working families who have requested information regarding available benefits, provide personalized guidance, and build long-term relationships through exceptional service.

This opportunity is well suited for individuals with backgrounds in customer service, member services, healthcare, hospitality, retail, administrative support, client relations, or sales—as well as motivated career changers looking for a new professional path.

No previous insurance experience is required. We provide structured training, mentorship, and ongoing professional development.

About AO

AO – American Income Division has a long history of serving working families, including members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, our focus is helping individuals and families understand supplemental life, accident, and health insurance options designed to provide additional financial protection.

Our organization has operated virtually since 2020, allowing representatives to serve clients remotely while receiving ongoing training, mentorship, technology, and leadership support.

What You'll Do

As a Remote Member Relationship Advisor, you'll serve as a trusted resource for members throughout their benefits experience.

Member Service & Relationship Management

• Meet with members virtually through Zoom and phone appointments
• Connect with individuals who have requested information regarding available benefits
• Build and maintain long-term relationships through professional, personalized service
• Answer questions regarding benefit programs and coverage options
• Explain available solutions clearly and accurately
• Assist members throughout the application and enrollment process
• Provide ongoing service and follow-up after enrollment
• Maintain accurate digital records and documentation
• Address questions and concerns professionally and efficiently

Professional Development

• Participate in structured virtual onboarding and training
• Attend ongoing coaching and mentorship sessions
• Develop communication, presentation, and relationship-management skills
• Learn industry products, systems, and best practices
• Collaborate with teammates in a fully remote environment
• Participate in leadership development opportunities
• Continue building skills that may lead to future advancement

Why This Opportunity Stands Out

🏡 100% Remote Work

Enjoy the convenience of building your career from home.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Online training and team collaboration
• Flexible scheduling opportunities

🤝 Qualified Client Opportunities

Representatives connect with individuals and families who have requested information regarding available benefits.

This allows you to focus on education, relationship building, enrollment assistance, and client service rather than traditional cold calling.

Compensation & Income Opportunities

💰 Weekly Performance-Based Pay

Compensation opportunities include:

• Weekly commission-based compensation
• Performance-based bonuses
• Recognition incentives
• Residual and renewal income opportunities
• Leadership incentives for qualifying representatives

This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position. Earnings vary based on individual activity, performance, and results.

Training & Mentorship

📚 No Insurance Experience Required

We provide comprehensive training and ongoing support designed to help motivated individuals learn the business and develop professionally.

Training may include:

• Structured onboarding
• Benefits and product education
• Client relationship training
• Virtual appointment preparation
• Enrollment systems and procedures
• Weekly coaching
• One-on-one mentorship
• Communication and presentation development
• Leadership and professional development

Because this position involves insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing.

Licensing guidance and support are provided.

Career Growth

AO provides opportunities for representatives interested in developing beyond an individual client-facing role.

Career development may include:

• Leadership training
• Team mentorship
• Coaching development
• Client relationship management
• Professional conferences
• Management opportunities
• Performance-based advancement

Growth is based on performance, consistency, professional development, and demonstrated leadership ability.

Benefits, Recognition & Resources

Eligible and qualifying representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Leadership development programs
• Professional coaching and mentorship
• Company-sponsored incentive travel
• Recognition events and performance programs
• Virtual systems and business technology

Eligibility requirements may apply.

Who We're Looking For

Successful candidates typically demonstrate:

• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Active listening skills
• Positive, professional demeanor
• Self-motivation and personal accountability
• Strong organization and time management
• Attention to detail and consistent follow-through
• Problem-solving and critical-thinking abilities
• Comfort working independently from home
• Ability to collaborate with a virtual team
• Integrity and professionalism
• Coachability and willingness to learn
• Desire for long-term personal and professional growth

Helpful Experience – Not Required

Experience in any of the following areas may transfer well to this position:

• Customer Service
• Member Services
• Client Relations
• Account Management
• Healthcare
• Hospitality
• Retail
• Banking or Financial Services
• Administrative Support
• Call Center Operations
• Sales
• Education

No previous insurance experience is necessary. We welcome motivated applicants from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be at least 18 years old
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Have reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to participate in training and professional development
• Be willing and able to obtain a state Life & Health Insurance License

Interview Process

Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.

All interviews are conducted through Zoom, making the hiring process convenient and accessible from home.

Ready to Build Strong Relationships and a Rewarding Career?

If you're looking for a remote opportunity where you can help working families, develop valuable professional skills, build lasting client relationships, and create long-term career opportunities, we'd like to hear from you.

Apply today to be considered for our Remote Member Relationship Advisor opportunity with AO.

Build Relationships. Help Families. Grow Your Future with AO. 🚀