Remote Licensed Customer Service Representative

Remote Licensed Insurance Customer Service Representative

Work From Home | Full Time | US

Build a career in insurance, from the comfort of home

What if your next career move came with paid licensing, full benefits, and real room to grow, all without leaving your house? At Foundever, we invest in you from day one so you can build something lasting in the insurance industry.

About This Role

Have you ever thought about becoming a licensed insurance professional? This is your opportunity.

As a Work From Home Licensed Insurance Customer Service Representative, you will handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies. Your focus will be delivering accurate, empathetic service while helping customers understand their coverage and resolve policy questions with confidence.

This role is about education, not pressure. You will offer thoughtful, needs based coverage recommendations that genuinely fit each customer's situation.

Here is how you get started: While completing your licensing requirements, you will begin by supporting billing inquiries. Once licensed, you transition into full policy servicing and coverage support. Foundever covers every step of the licensing journey including pre-licensing preparation, exam fees, and background checks.

To set yourself up for success, you will need a quiet, dedicated workspace at home where you can stay focused during training and customer calls.

Why Foundever

• $15 to $18 per hour based on training phase and production milestones
• 100% paid professional training starting at $15 per hour
• Foundever covers your licensing costs including prep, testing, and fees
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program and wellness resources
• 401(k) with company match
• Paid Time Off and employee discounts
• Bonus programs and referral incentives
• 93% of managers promoted internally because growth here is real

What We’re Looking For

• 18 years or older with a high school diploma or GED
• 1 year of customer service or related experience preferred
• Comfortable managing inbound calls in a structured, work from home environment
• Open availability including evenings and weekends based on business needs
• Commitment to consistent attendance during training and your assigned schedule after successful completion is key. Your engagement, attendance, and performance throughout training help us match you with the best available production schedule for success.
• Motivated to complete coursework and earn your state insurance license

Skills That Set You Up for Success

• Ability to navigate multiple systems and tools with ease
• Clear, professional communication with customers and teammates
• Confidence explaining insurance coverage options with empathy
• Strong self motivation, accountability, and attention to detail
• Ability to identify customer needs and recommend the right solutions

Your Home Office Setup

To do your best work, you will need:

• A hardwired high speed internet connection with a minimum of 20 Mbps upload and download
• A quiet, secure, and dedicated workspace free from distractions
• A webcam is provided and will be used throughout training to create an engaging, connected learning experience. Once you are in your role, you can expect to use it for team check ins, one on ones, and team activities as well.
• A personal computer, laptop, or compatible tablet during College of Insurance training

Licensing Requirements

Foundever covers everything you need to get licensed including pre-licensing training and exam prep, testing and licensing fees, and required background checks.

Please note that travel to testing or fingerprinting locations may be required, and a valid state issued photo ID is needed to complete this process.

Schedule and Training Hours

Hours of Operation

• Monday through Friday: 8 a.m.-10 p.m. ET (7 a.m.-9 p.m. CT)
• Saturday: 8 a.m.-8 p.m. ET (7 a.m.-7 p.m. CT)
• Sunday: 11 a.m.-5 p.m. ET (10 a.m.-4 p.m. CT)

Shifts may include evenings and weekends. All shifts are scheduled within our hours of operation, and schedules are shared in advance so you can plan accordingly.

Training Schedule

• College of Insurance (COI) Training: Monday-Friday, 9 a.m.-5:30 p.m. ET (8 a.m.-4:30 p.m. CT)
• Product Training: Monday-Friday, 11:30 a.m.-8 p.m. ET (10:30 a.m.-7 p.m. CT)

Who Thrives Here

People who enjoy structured learning, helping others make sense of complex information, and building a stable work from home career with real growth ahead. If that sounds like you, we would love to connect.

Foundever celebrates the moments that matter, and your career is one of them.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.  

Interested in Becoming Part of Our Team? 

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.