Employment Type:

Full time

Shift:

Description:

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Essential Functions 

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintains procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.  Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution.

Communication: Employs effective & respectful written, verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

• Serves as primary contact, guides & supports colleagues, leaders throughout the life of assigned leave(s) / cases to ensure the Trinity Health System culture, policies & procedures are intact while mitigating legal & financial risks.

• Collaborate effectively with cross-functional, nationwide teams within the Trinity Health System related to the Leave of Absence program, processes & related initiatives, including project oversight as required. Educates & provides guidance to colleagues & leaders on process, procedures & communications regarding respective leaves.

• Provides subject matter expertise on the development, maintenance & modification of return-to-work strategies & any plan- or benefit-related policies, procedures & / or tools, including short- & long-term disability, FMLA, ADAAA, etc., to ensure compliance with federal, state & local laws.

• Responsible for vendor partnership & appropriate company policy oversight of leave programs supporting qualified absences due to occupational & non-occupational events.

• Participates in the development & support of aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.

• Applies critical thinking, subject matter expertise to serve as a functional resource of business operational services, issue resolution & implementation. Ability to display sound judgement in obtaining other subject matter expert reviews and alignment on complex scenarios, including not limited to Legal, Colleague relations and Human Resources leadership.

• Conducts informational training sessions with internal customer & stakeholder groups of various sizes & backgrounds related to Leave of Absence program, procedures & initiatives.

Minimum Qualifications

Must possess a comprehensive knowledge of Human Resources, as normally obtained through a Bachelor's degree in a field requiring analysis, three (3) years of leave of absence administration related work experience & / or an equivalent combination of education & experience. 

Must possess some knowledge of & experience with leave of absence administration, payroll, or related field.

Experience working in multiple software / computer systems, such as UKG, Kronos, Workday, Microsoft Teams, Microsoft Office (Word, Excel, PowerPoint) & comfortable learning new systems as needed.

Additional Qualifications (nice to have)

Certifications related to Absence Management & / or Human Resources.

Presentations of data-driven reports. 

Physical & Mental Requirements & Working Conditions (General Summary) 

Direct Healthcare Services / Indirect Healthcare / Support Services:  

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.  Occasional 

• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      Occasional 

• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional 

• Exposure to interruptions, shifting priorities & stressful situations.      Frequent 

• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     Frequent 

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Frequent 

• Perform manual dexterity activities & / or grasping / handling.     Continuous 

• Ability to climb, kneel, crouch & / or operate foot controls.     Frequent 

• Use a computer / other technology.     Frequent 

• Sit with the ability to vary / adjust physical position or activity.     Frequent 

• Maintain a safe working environment & use available personal protective equipment (PPE).     Continuous 

• Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.     Continuous 

• Ability to provide assistance in the event of an emergency. Occasional 

Direct Healthcare Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Continuous 

• Lift a maximum of 30 pounds unassisted.     Frequent  

• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     Frequent 

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous 

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     Continuous 

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Continuous 

Indirect Healthcare / Support Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Occasional 

• Lift a maximum of 30 pounds unassisted.     Occasional  

• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   Occasional 

• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional 

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     Continuous 

• Work outdoors with variable external environmental conditions.      Occasional 

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.