Remote Dental Call Center Treatment Coordinator Implant and Cosmetic

Posted an hour ago

United States

$25 - $35 per hour

2-5 years experience

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Benefits:

Bonus based on performance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

About the role

Empower Dental Group is a growing multi-location dental group in Los Angeles with a steady flow of full-arch implant (All-on-X) and cosmetic veneer leads from our marketing. We are hiring a Remote Call Center / Treatment Coordinator who owns these high-ticket leads from first contact to booked consultation to signed case. This is a sales-and-care role, not a front desk role. You will work directly with our doctors and marketing team.

What you will do

Respond to new implant and cosmetic inquiries within minutes by phone, text, and email, and book consultations
Run a disciplined follow-up cadence on every lead until they book or close out
Pre-qualify patients: dental history, goals, smile expectations, budget, and financing readiness
Present full-arch implant plans ($25K-$60K+) and veneer / smile makeover plans ($10K-$40K) and the financial options with confidence
Walk patients through third-party financing (Proceed, Cherry, Sunbit, CareCredit) and in-house plans
Coordinate consult logistics with the office team, confirm appointments, and reduce no-shows
Track every lead in our CRM and report weekly on booked, shown, and closed cases
Maintain HIPAA compliance in all patient communication

What we are looking for

3+ years as a dental treatment coordinator or dental call center / scheduling coordinator, with direct experience presenting and closing implant, full-arch, or cosmetic / veneer cases
Comfortable discussing five-figure treatment fees and handling objections
Experience with dental financing partners and pre-qualification
Dentrix or Open Dental, plus a CRM (we will train on ours)
Fast, organized, and self-managing; this is a remote position and you will be measured on results
Reliable home office, quiet environment, and strong internet; available during Pacific business hours
Bilingual (Spanish, Armenian, Farsi, or Russian) is a plus

Compensation

$25-$35 per hour base, depending on experience
Bonus per consultation booked and per case started
Health benefits and paid time off

How to apply

Tell us in a few sentences about the largest implant or cosmetic cases you have helped close and how you handled the financing conversation. Candidates who address this will be prioritized.

Empower Dental Group

Employees 51-200 employees Industry Dentists

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Empower Dental Group

Remote Dental Call Center Treatment Coordinator Implant and Cosmetic

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Automatically Apply to the Best Remote Jobs

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