Remote Customer Service & Booking Specialist

Remote Customer Service & Booking Specialist

Join Our Team! (Open to South Africa Candidates only)

Do you genuinely enjoy helping others? Are you someone who takes pride in turning a frustrating situation into a positive experience? Do you believe that even the smallest acts of kindness can make someone's day better?

If that sounds like you, we'd love to meet you!

At Monkey Wrench Plumbing, Heating, Air & Electric, we're more than just a home services company. We're a family-owned business based in Los Angeles that believes exceptional customer service starts with people who genuinely care.

We're looking for a Remote Customer Service & Booking Specialist who brings empathy, warmth, and a passion for helping others to every conversation. You'll be the first voice our customers hear, making them feel heard, valued, and confident they're in good hands.

What We Offer

• $20-24/hour (based on experience) plus bonus opportunities
• Consistent full-time schedule
• Paid time off (PTO) and a paid day off for your birthday
• Paid training and ongoing professional development
• Opportunities for career growth and advancement
• Supportive team environment and engaged leadership
  

What You'll Do

• Answer inbound calls and provide friendly, professional customer service.
• Make outbound calls to follow up with customers and schedule appointments.
• Listen to customer needs, answer questions, and confidently guide them toward booking.
• Accurately document customer information and appointments in our CRM.
• Meet booking goals while maintaining excellent customer service.

What We're Looking For

• 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services.
• Excellent verbal and written English communication skills.
• Friendly, confident, and professional phone presence.
• Strong organizational skills and attention to detail.
• Comfortable using computers and CRM systems.
• Ability to work independently in a fast-paced, remote environment.
• Reliable internet connection and a professional home workspace.

Bonus: Experience with ServiceTitan or a similar CRM system.

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How to Apply — Required Voicemail Submission

To be considered for this position, applicants must complete the following voicemail exercise.

1. Review the customer service script below.
2. Call (323) 940-7696 and leave a voicemail reading the script.
3. Include your full name and phone number in your message.
   

This is your opportunity to show us your personality, professionalism, and customer service skills. Put your best voice forward!

Voicemail Script:

"Thank you for calling ABC Plumbing, this is _____, how can I help you?"

"I'm so sorry to hear that you have no hot water. That must be inconvenient."

"Don't worry, we do this all the time, and our plumbers will take good care of you."

"Our plumbers arrive in fully stocked trucks and can take care of most problems on the spot."

"The cost to have one of our excellent plumbers visit your home today is only $39. We have an appointment available this afternoon. Does that work for you?"

"Great! Our plumber will arrive this afternoon before 5. What's the best number to reach you when he's on the way?"

"Thank you for calling us today. We hope to earn your business!"

To complete your application, please be sure to submit your voicemail recording. We look forward to hearing from you!

Equal Opportunity Employer

Monkey Wrench Plumbing, Heating, Air & Electric is an equal opportunity employer. All qualified applicants will receive consideration without regard to any legally protected characteristic. Pre-employment background checks and drug screening are required.