Remote Bilingual Service Desk Representative (English/Spanish)

Remote Service Desk Representative – Must be Bilingual (English/Spanish)

Location: Remote – must have the ability to work the hours listed below
Requirement: Bilingual – Fluent in both English and Spanish
Shift: Monday – Friday, 3:00 PM to 10:30 PM CST
Pay: $18.75/hr (fixed)

About the role

The Service Desk Representative is responsible for supporting all desktop hardware, software, and telecommunications equipment. As a Service Desk Representative, you are on the front line of supporting Insight customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.

What you'll do at Insight

• Effectively manage issues through multiple forms of inbound requests, including in-person requests, queue calls (phone), emails, chat, web forms, or client tracking/ticketing databases.
• Respond to all customer requests in a timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Assist with all aspects of technical support, including on-site visits as needed.

What we're looking for

• Must have a minimum of one year of help desk experience in a corporate environment; two years preferred.
• Must have comprehensive knowledge of computer hardware and software concepts.
• This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
• Due to the nature of our client, proof of U.S. citizenship is required for this position.
• The ability to pass an extensive background check, drug screening, and credit check upon hire is required.