Relationship Consultant - Pet Agency Channel

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Relationship Consultant – Agency Channel Addendum

This addendum supplements the base Relationship Consultant job profile and clarifies how the role is applied within the Pet Agency Channel. It focuses on intermediary-based distribution models, including independent agencies and networks, while allowing flexibility to support adjacent partner types (e.g., financial advisors and other referral-driven relationships) aligned to the channel strategy.

Agency Channel Role Summary

Within the Agency Channel, the Relationship Consultant serves as the relationship lead for intermediary partners, with a primary focus on partner activation, enablement, and distribution growth across an established referral-based model.

The role helps partners effectively adopt and promote Nationwide Pet by simplifying access, strengthening engagement, and aligning partner capabilities with channel growth opportunities. Success requires balancing relationship management with data-driven activation strategies and coordinated cross-functional execution.

Agency Channel Focus Areas

1. Intermediary Partner Activation

Drives adoption and activation of assigned partners by leveraging program resources, including digital referral tools (e.g., unique URLs, landing pages), onboarding programs, campaigns, and marketing enablement assets.

2. Distribution Growth Through Engagement Models

Identifies and prioritizes opportunities to increase referral activity, quote generation, and production within intermediary relationships using performance insights, engagement data, and partner segmentation.

3. Partner Enablement & Experience

Equips partners to confidently promote and integrate Nationwide Pet into their client conversations and workflows through targeted education, coaching, and simplified processes tailored to their business model.

4. Channel Segmentation & Model Flexibility

Supports a range of intermediary types—including independent agencies, networks, advisors, and alternative partners—by adapting onboarding, communication, and activation strategies based on partner sophistication, scale, and role in the distribution ecosystem.

5. Cross-Functional Enablement

Coordinates with internal partners (Marketing, Sales Support, Operations, Digital, and Service teams) to deliver integrated solutions that improve partner experience and reduce friction in the distribution process.

Agency Channel Scope Considerations

The Agency Channel includes multiple intermediary structures and referral-based models. Success in this environment requires:

• Tailored engagement strategies by partner type and readiness

• Flexible onboarding and enablement approaches

• Consistent use of tools and resources to drive activation

• Strong coordination across functions to enhance ease of doing business

Preferred Agency Channel Experience

In addition to the base Relationship Consultant qualifications, preferred experience includes:

• Experience working with intermediary distribution models (e.g., agencies, networks, advisors, or referral-based sales environments)

• Demonstrated ability to activate and grow partner relationships through structured onboarding and engagement strategies

• Strong ability to interpret performance data and translate insights into actionable growth plans

• Experience operating in a cross-functional, matrixed environment

• Strong consultative, communication, and facilitation skills to influence partner behavior and adoption

Success Measures for the Agency Channel Assignment

Success in this role is measured through:

• Partner activation and engagement levels

• Onboarding progression and speed to first referral/activity

• Referral, quote, and production growth trends

• Adoption and utilization of enablement tools and campaigns

• Partner retention and satisfaction

Positioning Note:

This addendum is intended to clarify how the Relationship Consultant role operates within an intermediary-driven distribution model. While aligned to the core job profile, this assignment emphasizes partner activation, enablement, and growth within agency-aligned ecosystems, with flexibility to support adjacent partner types that leverage similar relationship and referral dynamics.

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

Our team is a versatile group of individuals, working together to establish and build strong relationships. We value knowledge, strong work ethic and contributors to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Relationship Consultant, you'll work with internal and external clients or business partners to develop new business and strengthen existing business relationships. You will identify, prioritize and deliver workflow, service and business solutions. You'll have opportunities to be a liaison between a business unit and its clients/partners to promote our people and services and to facilitate issue resolution.

Job Description

Key Responsibilities:

• Develops and manages relationships with internal/external clients and business partners. Identifies business needs, service requirements, key issues, alternative solutions and resources for the clients and business.

• Evaluates strategies and objectives of the business partners and recommends proper services and products. Resolves issues. Develops and implements strategic plans, coordinates reports, communicates performance results and develops action plans.

• Monitors overall client satisfaction, progress of all ongoing work and projects and process improvement in order to improve service delivery.

• Promotes and supports the sales and production of products through highly interactive relationships. Assists in new product development and field introduction.

• Markets, promotes and educates customers on products and services. Coordinates benchmarking efforts for business unit. Captures information for selling the business unit services and makes presentations to clients.

• Owns the administration and communication of service level agreements or contract commitments with assigned client base.

• Develops and implements plans to tackle business problems related to the client's business and the services/products provided.

• Assists in defining the communication channel and facilitates communication and integration of services between business unit and client. May serve as point of contact for the client.

• May conduct training on procedures, processes and services provided by business unit.

• Initiates the development and implementation of internal standards consistent with long-range departmental objectives and acceptable corporate standards.

• Leads and participates in special projects and task teams.

 May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director or Officer.

Typical Skills and Experiences:

Education: Undergraduate studies in a related field. Certification, licensing and functionally specific course work as required by the business unit desired.

Experience: Five years of related experience including, but not limited to, customer service, relationship management, project management and relevant line management experience in an insurance or financial services environment.

Knowledge, Abilities and Skills: Knowledge of marketing techniques and approaches, organizational change, facilitation and negotiation and project management. Strong interpersonal, communication and facilitation skills. Proven working knowledge of products, services and processes of the related business unit. Ability to develop and maintain strong collaborative relationships with business unit and client. Must be able to lead multiple tasks and projects. Must have the ability to evaluate and recommend problem resolutions.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office conditions. Occasional travel. Non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 07/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Relationship Consultant : $87,000.00-$162,000.00

The expected starting salary range for Relationship Consultant : $87,000.00 - $131,000.00