Regional Service Manager — Electronic Security Systems Services

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Job Description:

Parsons is seeking a Regional Service Manager to lead repair, maintenance, installation, dispatch, preventive-maintenance, and service-request activities for the National Physical Security Program Electronic Security Systems Services contract in South Region 3.

The Regional Service Manager will be responsible for the regional execution of repair, maintenance, and installation-related functions. The position will oversee the dispatching and tracking of repair and non-repair requests, preventive maintenance, and installation service requests.

This is a full-time, exclusively dedicated key personnel position supporting the proposed region. The Regional Service Manager will be supported by a designated alternate and will be included in the contract’s Key Personnel Staffing Plan.

Key Personnel Requirements

All personnel performing under the contract are subject to applicable background-investigation and suitability requirements. Personnel may not perform contract work before receiving the required Government authorization.

Shared Personnel Requirements

Personnel assigned to this contract must comply with applicable site-access, identification, safety, security, training, certification, and professional-conduct requirements.

What You’ll Be Doing

• Manage regional repair, maintenance, and installation-related functions.
• Oversee dispatching and tracking of repair and non-repair service requests.
• Coordinate preventive-maintenance and installation service requests.
• Manage technician assignments, service coverage, work schedules, and field-service priorities.
• Coordinate with the SRIC, Regional Program Manager, Regional Technical Lead, technicians, engineers, subcontractors, suppliers, and Government representatives.
• Monitor service-request progress, technician status, on-site evaluation, repair completion, and closeout.
• Ensure qualified technicians are assigned to work consistent with their experience, certifications, training, access, and task qualifications.
• Support routine and emergency repair dispatch.
• Coordinate priority projects, streamlined priority projects, and on-demand service activities.
• Support preventive-maintenance scheduling, execution, documentation, and deficiency follow-up.
• Support baseline and incremental equipment inventory activities.
• Ensure technicians update the Government IMS with required status information, notes, photographs, equipment data, and completion records.
• Monitor response and completion requirements for standard and remote locations.
• Identify scheduling, staffing, parts, access, technical, and logistics risks.
• Coordinate corrective actions when service delivery issues occur.
• Support PMR preparation and reporting.
• Coordinate service performance information for the Regional Program Manager.
• Support quality-control reviews, deficiency tracking, and corrective-action activities.
• Support transition activities and continuity of service.
• Perform other responsibilities associated with the Regional Service Manager position.

What Required Skills You’ll Bring

• Bachelor's Degree in a technical or construction-related field (or equivalent) OR typically 10+ years of experience managing repair, maintenance, and installation-related functions for a security contract of similar size and complexity to the proposed region.
• Experience managing electronic security systems service operations.
• Experience managing dispatch, field service, preventive maintenance, installation, repair, or maintenance activities.
• Experience coordinating technicians, service personnel, engineers, subcontractors, or vendors.
• Experience managing service requests, work orders, schedules, assignments, and completion records.
• Ability to coordinate work across geographically dispersed service locations.
• Ability to monitor response times, repair-completion times, schedules, and service performance.
• Ability to manage competing service priorities and changing field conditions.
• Experience using an information-management, work-order, service-request, or asset-management system.
• Strong written and verbal communication, organizational, analytical, and problem-solving skills.
• Ability to coordinate effectively with Government representatives, technicians, engineers, subcontractors, suppliers, and program leadership.
• Ability to obtain and maintain required Government suitability, facility-access, and system-access approvals.
• Ability to serve as a full-time, exclusively dedicated resource for South Region 3.

What Desired Skills You’ll Bring

• Experience supporting USMS, DOJ, DoD, military, Federal Government, court, law-enforcement, detention, or other mission-critical security programs.
• Experience with access control, video surveillance, intrusion detection, intercom, security infrastructure, door hardware, life-safety interfaces, or related ESS technologies.
• Experience managing service operations across the Southeastern United States, Texas, Puerto Rico, or the U.S. Virgin Islands.
• Experience with routine and emergency repair response.
• Experience with preventive-maintenance programs and asset inventories.
• Experience using a Government service-request and asset-management system.
• Experience managing Government IMS documentation and service-request closeout.
• Experience supporting priority projects and on-demand services.
• Experience with USMS Publication 64, the USMS ESS Handbook, or Qualified Products List requirements.
• Experience supporting quality-control and corrective-action programs.
• Experience coordinating field work in occupied Federal, court, law-enforcement, detention, or other secure facilities.

Security Clearance Requirement:

None

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $103,500.00 - $181,100.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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