Regional Operations Manager

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey!  

Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. 

If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team!

INTRODUCTION TO ROLE: 
A Regional Operations Manager should be prepared to manage multiple property portfolios by understanding the flow of property operations with each general manager and conveying this to the COO. The Regional Operations Manager should work collaboratively with a team to drive company revenue and performance growth in sales and guest satisfaction.

This role will be based out of the Corporate Office in Ocean City, MD.  We will consider a remote position based on candidate proximity, experience, and ability to travel as needed. 

Benefits eligibility:   

• Full-time roles are eligible for Health benefits, 401K, and property discounts 

WHO WE ARE LOOKING FOR:   

• Ability to motivate.
• Bold leadership qualities
• Self-motivated
• Strong proficiency in Microsoft Applications
• Strong proficiency in communication and public speaking
• Problem-solving abilities
• Critical thinking
• Detail-oriented
• Ability to effectively communicate with the property GM and subordinates.
• Must be resourceful and self-motivated to work well under pressure.
• Ability to manage multiple projects, properties, and work assignments.
• Available to travel
• Gains and maintains excellent knowledge of competition and general industry trends.
• Analytical skills with knowledge of hospitality trends and tools

WHAT YOU WILL WORK ON: 
Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below.     

• Provides direction, training, mentoring, and leadership to General Managers/property leadership team
• Holds general managers accountable for managing and motivating associates, achieving overall financial results, and ensuring guest and team satisfaction.
• Ensures proper, timely, and appropriate reporting and record-keeping at the properties and the corporate office.
• Monitors the financial performance of assigned properties through ongoing expense reviews and the development, analysis, and implementation of budgets, sales plans, and forecasts. 
• Partners with revenue management to maximize profits and work within a defined portfolio.
• Provides oversight and ensures adherence to brand standards or company goals, ensuring property management implements action plans and training to exceed standards. 
• Provides strategic guidance and direction to property leadership and ownership regarding Brand Standard guidelines, quality, and overall capital improvements. Ensures property holds a strict tolerance to exceeding quality standards. Regularly provides on-site quality and standard audits for assigned portfolios. 
• Responsible for maintaining all Standard Operating Procedures (SOPs) 
• Coordinates and assists in maintaining safety and risk management functions performed by operational and administrative departments. 
• Ensures implementation of the approved Business Plan for each property 
• Ensure all areas of the properties are operating within the approved budget.
• Gains and maintains excellent knowledge of competition and general industry trends. 
• Analyzes and mitigates risk to the region by proactively monitoring internal and external threats to all business aspects. 
• Actively participates in the selection, onboarding, training, discipline, and employee relations processes to ensure consistency, continuous improvement, and positive team morale.
• Participates in special projects and initiatives as assigned by the Corporate Director of Operations, including task force teams, due diligence, market analysis, new property openings, and acquisitions. 
• Motivates, coaches, and trains General Manager Team members, sets goals, holds team members accountable, and provides appropriate feedback, rewards, and recognition.
• Performs other duties as assigned. Provides regular and reliable attendance.   

WHO YOU WILL WORK WITH: 
The Regional Operations Manager reports to the Director of Strategic Operations. You work closely with our operations and corporate teams and the property GMs in your portfolio.

WHAT YOU BRING:  

• 5+ years of multi-property management industry experience as General Manager, or, 5-10 Years Hotel Industry/Hospitality Industry Experience OR Bachelor's/master’s degree in management, Business Administration
• Must be able to travel to multiple locations; up to 50%.  

WHAT IT TAKES (PHYSICAL REQUIREMENTS):
While performing the duties of this job, the employee is regularly required to talk and hear.

• The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee must be able to lift office products and supplies up to 20 pounds occasionally.
• Travel is required up to 50% within the region. 

Ready to make waves with us? Apply today and let’s create unforgettable experiences together!

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.