Regional Manager

Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Maturity Level 3 Rated full-service provider with more than 38 years’ experience in the Federal, military, and commercial marketplaces. 

Overview:  Responsible for the supervision of the ID Card operators at geographically dispersed locations across the United States.  Responsible for ensuring 100% staffing at each site and backfilling positions with Full-Time Pay Clerks. Each site has 1 lead for which the RM will work with on a daily basis to track attendance, provide productivity reports, resolve personnel matters, recruitment and retention of personnel.

 Tasks and Responsibilities: 

• Monitors daily attendance of onsite employees. Submits a daily attendance report to the Program Manager and Government.   
• Reviews and approves employee timesheets.  
• Interviews candidates to fill open positions.
• Completes requisition forms for employee hiring actions, separation forms for employee terminations, and change forms for transfers/personnel status changes. 
• Ensures all employees complete their mandatory training on time.  Follows up with those that are delinquent in completing the training. 
• Elevates and communicates performance issues to the Program Manager. 
• Interacts with daily with onsite Government POCs and employees.  

 Required Qualifications:

• Bachelor’s degree. 
• At least two years of relevant experience in DEERS/RAPIDS ID Card support. Must be familiar with DEERS/RAPIDS/CAC policies and procedures.  
• At least two years of supervisory experience supporting projects of similar size and scope.  

•  The ability to work at an accelerated pace and manage a geographically disperses workforce. 
•  Obtain a favorable criminal background check and security investigation.
•  US Citizen.
•  Proficient in English, both written and oral.
•  Proven customer service skills.
•  Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
•  Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners. 
•  Must successfully complete RAPIDS certification within seven business days after being hired. 
•  Type 25 words per minute.
•  Familiarity with the military is desirable.

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. SRI does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

 This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.