The Regional Associate will conduct outbound outreach to property hosts to provide data-driven insights and education on listing performance and pricing. They will manage a portfolio of accounts, document interactions in CRM tools, and track progress toward quarterly growth goals.
About the Role
We are seeking a Regional Associate to join a new outreach team supporting property hosts across the Great Lakes and Smoky Mountain region. In this role, you will use data to help hosts understand how their listings and pricing compare across booking platforms. You will also share education, tips, and insights that help them make informed decisions. This is a phone-heavy, relationship-driven role, a blend of business development and junior account management. It is well suited to someone early in their career who enjoys outbound outreach and building rapport quickly.
Key Responsibilities
Analyze listing optimization opportunities and performance trends across a portfolio of high-potential host accounts, and act on data-driven opportunities that help hosts attract more bookings
Make a high volume of outbound calls, roughly 10-20 per day, and reach hosts through video meetings and email, following up consistently across channels
Present data clearly using charts and approved tools, and explain the platform's value to hosts
Help hosts understand how their pricing compares across booking platforms, and address common questions and objections
Maintain a baseline understanding of the technical integrations with various software partners
Document conversations, classifications, and follow-ups in Salesforce, Gong, and team trackers
Track progress toward quarterly goals and adjust your approach weekly
Share learnings, objections, and best practices with the team
Follow host communication guidelines at all times: educate and inform, provide objective, data-driven insights, and empower hosts to make their own pricing and business decisions
Qualifications
Required
Comfort on the phone and on video, with the ability to build rapport quickly with people you have never met
Comfort with outbound outreach and a high daily call volume
Organized and self-directed, able to manage a large portfolio and a daily call plan
Curiosity and comfort with data: you can read a dashboard, spot a pattern, and explain it simply
Persistence and resilience: you can follow up many times, respectfully, without taking silence personally, and adapt quickly to different conversations
Good judgment and integrity when working within compliance guidelines
Preferred
1-2 years of experience in inside sales, business development, account management, or host or partner success and onboarding, ideally at a marketplace or tech platform
Customer service, sales, or hospitality experience (internships count)
Bachelor's degree completed or expected within the next 6 months (any field)
Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong), or outreach tools (Mixmax)
Experience with spreadsheets and dashboards (Google Sheets, Tableau)
Interest in travel, short-term rentals, or online marketplaces
What to Expect
A structured ramp-up with guided training and competitive intelligence sessions
Tool walkthroughs with teammates for Salesforce, Gong, Mixmax, and team dashboards and trackers
Shadowing on host calls during your first weeks
Weekly performance data and regular coaching to support your growth
Key Details
Start date: Mid-November 2026
Duration: 6 months
Location: Remote (within the U.S.), Eastern or Central time zone preferred
Work schedule: Full-time, 40 hours/week (8 hours/day, 5 days/week)
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