RCM A/R Supervisor (100% Work from Home)

Position Summary

The AR Account Supervisor drives reliable accounts receivable delivery for customers within an assigned zone by coordinating priorities, monitoring execution risks, resolving issues, and ensuring follow-through on corrective actions. This role strengthens execution integrity through process control, timely escalation, and cross-functional partnership, while maintaining clear boundaries from people management, staffing decisions, and work assignment.

Qualifications

Required

• Demonstrated experience supporting accounts receivable, revenue cycle, or customer delivery operations in a production-focused environment.
• Proven ability to monitor operational performance, identify delivery risks, and drive timely issue resolution within defined standards.
• Ability to prioritize work, communicate expectations, and follow through on corrective actions without direct people-management authority.
• Strong written and verbal communication skills with the ability to escalate risks clearly and professionally.

Preferred

• Experience supporting account-based delivery, customer-aligned operations, or multi-account production workflows.
• Familiarity with quality assurance, audit follow-up, performance monitoring, or continuous improvement processes.
• Experience partnering with customer-facing, operations, or leadership teams to align service commitments with execution realities.

Key Responsibilities and Expected Performance Outcomes

Key Responsibilities

• Drive delivery outcomes for customers within the assigned zone by monitoring quality, timeliness, issue resolution, and follow-through.
• Coordinate daily and near-term priorities to keep work aligned with customer commitments, operational standards, and known risks.
• Identify execution gaps, recurring issues, and delivery risks; define next steps and ensure accountability is assigned to the appropriate role.
• Resolve account-level execution issues and confirm corrective actions are completed, sustained, and communicated as needed.
• Support closure and prevention of issues identified through quality assurance, audit findings, customer escalations, or operational reviews.
• Escalate systemic risks, resource constraints, or scope concerns to Zone leadership with clear context, impact, and recommended action.
• Partner with Customer Success Managers and operational leaders to align customer expectations with execution status and delivery realities.
• Maintain visibility into execution metrics, trends, barriers, and follow-up commitments for customers within assigned zone scope.

Expected Performance Outcomes

• Customers within the assigned zone consistently meet expected delivery standards for quality, timeliness, and follow-through.
• Recurring issues decrease through clear root-cause follow-up, corrective action, and prevention planning.
• Execution priorities, risks, and account status are visible to the appropriate stakeholders before they become avoidable escalations.
• Escalations include clear context, ownership, recommended next steps, and timely follow-through.
• Customer-facing partners receive accurate operational insight needed to set expectations and support service commitments.

Core Competencies (Required for All Employees)

• Critical Thinking: Evaluates account performance, delivery risks, and issue patterns to determine practical next steps and appropriate escalation.
• Dependability: Follows through on commitments, communicates status changes promptly, and maintains reliable execution within assigned scope.
• Interpersonal Skills: Builds effective working relationships by communicating priorities, risks, and expectations clearly with internal partners and customer-facing teams.
• Organizing & Planning: Coordinates priorities, deadlines, risks, and follow-up actions to support consistent customer delivery within the assigned zone.
• Production: Supports accurate, timely, and sustainable AR execution by reinforcing standards, removing barriers, and driving issue resolution.