Rakuten Insight (MY) Project Manager

Job Description:

Rakuten Insight Malaysia Sdn Bhd is a subsidiary of Rakuten Insight Global, Inc., Asia's leading experts in online marketing research, serving market researchers worldwide by utilizing its quality proprietary online panels, in-depth local knowledges / insights, and extensive fieldwork experience. Our active, rich, and diverse panels encompass the key Asia countries namely, Singapore, Japan, China, Korea, Taiwan, Hong Kong, Vietnam, Thailand, Malaysia, Indonesia, India and Philippines.

We are looking for an Associate Project Manager to join the Malaysia team to manage multiple market research projects.

Responsibilities:

Project Management

• Plan, organize and manage resources for data collection projects with a special focus into online projects
• Co-ordinate / co-operate with different parties to achieve the project KPIs and goals
• Communicating with project teams across different countries effectively
• Control costs, time and resources while meeting deadlines

Client Management

• Ensure client satisfaction from the projects managed
• Closely monitor and manage commissioned projects to resolve issues that might surface
• Take ownership of the work being assigned
• Collaborate with local vendors to best support client's requests

Others

• Understand questionnaire design and flows
• Understand sampling frames, quotas, and basic research terminologies

Requirements:

• Bachelor’s degree, or equivalent related experience
• Minimum 3 year working experience in Marketing Research is required; ideally across both client servicing and project management.
• Strong knowledge on a variety of methodologies such as online and offline, ad-hoc and trackers
• Able to work under tight timelines and pressure
• Excellent communication and client servicing skills
• Strong sense of ownership and excellent attention to detail

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.