RaceControl Steward

Job Description - RaceControl Steward

Remote (UK, Germany, Netherlands)

About Us

Motorsport Games is a racing game developer, publisher and esports ecosystem provider of official motorsport racing series, including the iconic 24 Hours of Le Mans endurance race and the associated FIA World Endurance Championship (the “WEC”) which we represent in our recent release Le Mans Ultimate on PC.

Our portfolio also includes Studio 397’s previous title rFactor 2 - a realistic racing simulator technology and platform. rFactor 2 also powers F1® Arcade through a partnership with Kindred Concepts. Our purpose is to make the thrill of motorsports accessible to everyone by creating the highest quality, most sophisticated and innovative experiences for racers, gamers and fans of all ages. Our products and services target a large global motorsport and video games audience.

We are also striving to become a leader in organising and facilitating esports tournaments, competitions, and events for our licensed racing games. We create and own the technology for RaceControl, a unique system that powers skill-based matchmaking, statistics and server management (amongst other) behind our titles, whilst also offering an optional subscription.

Job Summary

As we expand our official competitions, fair and consistent stewarding is fundamental to player trust. The RaceControl Steward sits at the centre of that process, reviewing protests, issuing decisions, and acting as the day-to-day point of contact for our community-led stewarding network. This role reports to the Head of Marketing Operations and Events. This role is remote but only open to applicants based within the UK, Germany or the Netherlands.

Responsibilities

• Review protests submitted by players and flagged by the LiveSteward software, and issue clear, unbiased and consistent decisions in line with the competition rules 

• Be responsible the outcome of every steward decision
• Provide structured feedback to the LiveSteward team to refine and improve the tool 
• Help refine the wider backend stewarding process and decision workflow 
• Recruit, onboard and train a roster of community stewards, and act as their day-to-day point of contact 
• Create, maintain and uphold the Competition Rules across all official competitions 

• Report stewarding metrics to studio leadership
• Flexible working hours and days around the race calendar when live event coverage is needed

Essential Skills & Experience

• Active member of the sim racing community or esports scene, with strong understanding of online racing culture and how protests are perceived by players
• Demonstrated experience handling player disputes, customer escalations or community moderation
• Excellent written communication, able to issue concise, defensible steward decisions that hold up under public scrutiny
• Sound judgement under pressure with a calm, impartial approach when calls are contested
• Highly organised, comfortable managing rule documents, version history and decision logs
• Flexibility in working hours and days - including weekends and evenings around the race calendar
• Comfortable as a point of contact for an external community team including recruitment, training and conflict resolution
• Based within a UK or European time zone
• Motorsport, racing games and/or racing esport enthusiast

Desirable Skills & Experience

• Prior experience as a steward, marshal or rules official in real-world or sim motorsport would be preferred but not essential
• Familiarity with sporting regulations or equivalent competition rule frameworks
• Basic data literacy, able to track and report on protest volume, turnaround and overturn rates

Personal Qualities

• Impartial and consistent under pressure
• Clear, confident communicator, written decisions must be defensible publicly
• Collaborative team player able to work with both internal stakeholders and an external community
• Proactive and self-managed, particularly when working flexible/unsocial hours

Qualifications Required

• No formal qualifications required; relevant experience will be considered