Quality Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have…

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• Remote work environment 

An excellent career opportunity is currently available for a Quality Specialist in Pune, India. 

This exciting opportunity is in a high growth environment where you will utilize your analytical and administrative skills conduct post-relocation surveys by phone and online to gather feedback on the comprehensive mobility experience.

Position Responsibilities:

• Conducts post-relocation surveys by phone and online survey in order to gather feedback on the relocation experience and administers specialized client survey requests/processes.
• Supports the Client Performance Survey process.
• Supports the customer complaint feedback process for internal teams and partner network and provides closure to the complaint.
• Participates in required training initiatives to learn systems and processes. 

Required Qualifications:

• High School Diploma/GED required, Associate’s or Bachelor’s Degree preferred
• 1-2 years of customer service or administrative experience
• Experience with AI-Powered Customer Experience programs is strongly preferred

Shift schedules may vary, and flexibility is appreciated as business needs evolve.

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans.  Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com.