Quality Engineer

Within the Insurance Technology team, our Promises Delivered Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital experiences.

We are excited to welcome an experienced Quality Engineer who brings strong technical expertise in software testing and automation and can independently contribute to quality across complex digital solutions. You will work closely with engineering and product partners to identify quality risks, strengthen automation, investigate complex issues, and continuously improve how quality is built into our solutions.

You will have an active voice in the delivery of our digital platforms and work within a collaborative and supportive team.

Position Responsibilities:

• Analyze requirements, specifications, and technical designs to develop effective testing approaches and provide quality-focused technical feedback.
• Design, maintain, and execute comprehensive functional, regression, API, automated, and performance tests for complex features and applications.
• Build and enhance automated test coverage using tools such as Selenium, Cucumber, Xray, Postman, JMeter, or comparable technologies.
• Analyze automation results and independently investigate complex failures and defects, partnering with engineers to identify root causes and support resolution.
• Develop comprehensive test plans, test scenarios, and risk-based testing approaches aligned with technical and business requirements.
• Leverage AI-enabled tools and practices to enhance test planning, test design, defect analysis, test automation, and quality documentation, while ensuring outputs are accurate and aligned with applicable quality standards and business objectives.
• Define, monitor, and interpret quality metrics and KPIs to identify trends, quality risks, and opportunities for improvement.
• Identify bottlenecks and improvement opportunities within quality engineering processes and help design and implement practical solutions.
• Champion quality-focused engineering practices throughout the software development lifecycle.
• Participate in code and test reviews and coach and guide team members by sharing technical knowledge, testing approaches, and quality engineering practices.
• Evaluate emerging testing technologies, tools, and frameworks and identify opportunities to strengthen quality and engineering efficiency.
• Clearly communicate quality risks, findings, recommendations, and potential solutions to technical and non-technical partners.

Required Qualifications:

• 5 or more years’ experience supporting all testing deliverables for complex enterprise implementations.
• Strong hands-on experience in software quality engineering, including test automation.
• Experience independently developing comprehensive test plans, test cases, and testing approaches for complex applications.
• Strong experience with testing and automation technologies such as Selenium, Cucumber, Xray, Jira, Postman, JMeter, or comparable technologies.
• Strong understanding of functional, regression, UI, API, automated, behaviour-driven, and risk-based testing practices.
• Experience analyzing complex automation failures and software defects and contributing to root cause identification and resolution.
• Ability to identify opportunities to improve testing processes, automation coverage, and overall software quality.
• Experience applying quality engineering best practices and determining where different testing approaches are most effective.
• Strong collaboration skills, including experience working across engineering, product, and other technology partners.
• Ability to coach, guide, and share quality engineering knowledge and practices with other team members.
• Strong written and verbal communication skills, including the ability to clearly articulate quality risks, technical issues, recommendations, and outcomes.
• Curiosity about emerging technologies and the ability to evaluate how new tools and approaches could improve quality engineering practices.

Preferred Qualifications:

• A degree in computer science or a related technical field, or equivalent practical experience.
• Experience applying AI-assisted techniques to test analysis, test design, defect investigation, test automation development, or quality documentation.
• Experience with performance testing and API testing.
• Experience supporting quality engineering for complex enterprise applications or implementations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.