Quality Assurance Specialist II (Remote)

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Due to our continued growth, we are hiring for a Quality Assurance Specialist II to join M3 Global Research, an M3 company.   

About the Business Unit:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

The Quality Assurance Specialist II   is a client facing role that focuses on managing client expectations relevant to survey programming and ensures that programmed links match client materials. 
A successful candidate has a strong understanding of questionnaire structures, skip logic, masking and 
link testing. They are well versed in market research.

Key responsibilities: 
Including, but not limited to:

• Reviews of client materials to confirm/adjust specs
• In-depth reviews of materials to ensure clarity, suggest improvements to protect the M3 panel 
  and engage it in a correct way
• Direct client contact relevant to survey programming and quality assurance
• Coordination with other M3 internal teams to develop solutions for specific project 
  requirements and/or challenges
• Link testing to ensure match to materials that results in correct data collection
• Ensures materials are correctly and consistently updated through the programming phase
• Develops, tests, and implements new approaches and functions, both project-specific and 
  general, improving and streamlining existing procedures
• Occasional vendor management

Education and Training Required: 

• Bachelor’s degree or equivalency required

Minimum Experience: 

• 4+ years of experience in a similar role

Knowledge, Skill, Ability: 

• Exceptional attention to detail, and commitment to the accuracy and integrity of information
• Unwavering approach to do it right the first time 
• Expert understanding of the questionnaire structure
• Excellent at managing multiple projects and priorities
• Strong understanding of market research methods
• Propensity to quickly learn, and at times implement, new processes and applications
• Strong problem-solving skills, including an ability to think outside-the-box
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Excellent at establishing and managing relationships with clients, vendors, and coworkers
• Excellent skills in Microsoft Excel, Word, and Outlook
• Organized, self-motivated, and self-directed

Must work UK Shift

*M3 reserves the right to change this job description to meet the business needs of the organization