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The Quality Assurance Specialist will conduct daily quality control checks and perform comprehensive audits of call center processes. They are responsible for providing analytical feedback on performance trends and ensuring compliance with Service Level Agreements.
Company Overview:
As one of the Washington Metropolitan-area’s fastest growing IT companies, we are always looking for creative, passionate and, and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity, and a drive to deliver are key components to success, we invite you to become Enlightened.
Position Overview:
We are seeking a detail-oriented Quality Assurance Specialist to ensure accurate document processing and maintain high-quality standards. This role involves reviewing work, identifying errors, providing feedback, and supporting both on-site and remote staff.
Position Responsibilities:
Required Qualifications:
Equal Opportunity Statement
Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
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