Quality Assurance Manager
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AI Summary
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
About the Role
Health Advocate is seeking an experienced Software QA Manager (Automation) to lead our Quality Assurance organization and drive excellence across software testing, automation, and quality engineering practices. This position is ideal for a hands-on leader who can manage distributed QA teams, champion automation initiatives, and ensure the delivery of high-quality enterprise applications.
The successful candidate will bring deep expertise in test automation, Agile delivery methodologies, CI/CD integration, and quality management while effectively leading both onshore and offshore testing teams across multiple concurrent projects.
What You'll Do
- Lead, mentor, and develop geographically distributed QA teams, including onshore and offshore resources.
- Establish and execute QA strategies, standards, processes, and best practices.
- Drive the design, implementation, and maintenance of automation frameworks for web, mobile, and API testing.
- Oversee quality assurance activities across multiple enterprise software projects.
- Partner with Product Management, Engineering, DevOps, and Business stakeholders throughout the software development lifecycle.
- Manage test planning, resource allocation, effort estimation, and release readiness activities.
- Promote automation-first testing practices and continuous process improvement.
- Monitor and report on key quality metrics, including automation coverage, defect leakage, release quality, and execution trends.
- Ensure automated testing is integrated into CI/CD pipelines and release processes.
- Manage vendor relationships and offshore delivery performance.
- Provide coaching, technical guidance, and career development opportunities for QA team members.
- Evaluate emerging testing technologies, including AI-assisted testing solutions, to improve efficiency and effectiveness.
What We're Looking For
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 10+ years of software testing experience.
- 4-6+ years of QA leadership or management experience.
- Experience managing both onshore and offshore QA teams.
- Proven success leading QA efforts across multiple enterprise software projects.
- Strong experience building and maintaining automation testing frameworks.
- Experience with Agile development methodologies, including Scrum and Kanban.
- Strong communication, stakeholder management, and leadership skills.
Technical Qualifications
Experience with many of the following technologies:
- Test Automation: Selenium, Playwright, Cypress, Appium
- Programming: Java, Python, C#, JavaScript, or TypeScript
- API Testing: Postman, REST Assured, Karate
- Performance Testing: JMeter or LoadRunner
- CI/CD Tools: Jenkins, Azure DevOps, GitHub Actions, GitLab CI
- Test Management Platforms: Jira, Azure DevOps, TestRail, Zephyr
- Version Control: Git
- Cloud Platforms: AWS, Azure, or Google Cloud
- Databases: SQL, Oracle, PostgreSQL, MySQL
Preferred Qualifications
- Experience supporting large-scale, complex enterprise initiatives.
- Experience implementing or leveraging AI-assisted testing solutions.
- Knowledge of microservices, cloud-native applications, and containerized environments.
- Experience with security, performance, and accessibility testing.
- ISTQB, Certified Scrum Master (CSM), or similar certifications.
Why Join Health Advocate?
At Health Advocate, you'll have the opportunity to lead quality initiatives that directly impact the delivery of innovative healthcare technology solutions. You'll work alongside talented professionals in a collaborative environment that values continuous improvement, innovation, and excellence.
Compensation: Salary starts at $130,000 annually, with comprehensive benefits and opportunities for professional growth.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2023:
National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
Communicator Award of Distinction: October 2019 Broker News
MarCom Awards: Gold, COVID Staycation Ideas brochure
MarCom Awards: Platinum, 2021 Well-being Calendar
Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
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