QoS Specialist

About Azurreo

Azurreo is an international telecommunications and technology services company with more than 15 years of experience supporting operators, vendors, and enterprise clients worldwide.

Our teams manage critical operational activities including deployment coordination, service assurance, monitoring, reporting, and telecom operations across multiple countries and time zones.

We are looking for proactive, analytical, and reliable professionals who thrive in structured environments and take ownership of operational performance.

About the Role

Azurreo is seeking a QoS Specialist to support service assurance and operational monitoring activities across telecom and technology projects.

The successful candidate will be responsible for monitoring operational performance, managing incidents, coordinating with stakeholders, tracking KPIs, and contributing to service quality improvements.

This position is ideal for candidates with experience in:

• Telecom Operations
• NOC (Network Operations Center)
• Service Assurance
• Technical Support
• Network Monitoring
• IT Operations

Candidates without relevant technical or operational experience are unlikely to be successful in this role.

Tasks

Key Responsibilities

Service Monitoring & Performance

• Monitor service availability, alarms, and operational performance indicators.
• Identify service degradation and escalate issues according to established procedures.
• Ensure operational continuity and service reliability.

Incident Management

• Investigate, track, escalate, and follow up on incidents until closure.
• Coordinate with internal teams, customers, vendors, and field resources.
• Maintain accurate incident logs and operational documentation.

KPI Monitoring & Reporting

• Monitor service quality KPIs and operational metrics.
• Prepare daily, weekly, and monthly operational reports.
• Identify recurring issues and performance trends.

Customer & Stakeholder Communication

• Provide professional updates regarding incidents and operational activities.
• Maintain clear communication with customers and internal stakeholders.
• Ensure timely and accurate status reporting.

Continuous Improvement

• Participate in root cause analysis activities.
• Support preventive and corrective action initiatives.
• Contribute to improving operational processes and service quality.

Requirements

Education

One of the following:

• Telecommunications Engineering
• Computer Engineering
• Network Engineering
• Information Technology
• Computer Science
• Related Technical Field

Experience

At least one of the following:

• Telecom Operations
• NOC Operations
• Service Assurance
• QoS Monitoring
• Network Monitoring
• Technical Support
• IT Operations

Technical Knowledge

Preferred knowledge of:

• TCP/IP Networking
• Routing & Switching
• Incident Management
• Monitoring Tools
• Service Assurance Concepts
• Telecom Networks
• KPI Tracking & Reporting

Communication

• Professional working proficiency in English (written and spoken)
• Ability to communicate effectively with customers and technical teams

Personal Attributes

• Strong attention to detail
• Analytical mindset
• Accountability and ownership
• Ability to work independently
• Strong follow-up and organizational skills

Work Schedule

• Full-time remote position
• Monday to Friday
• 9:00 AM – 6:00 PM local time
• One-hour break
• Overtime may occasionally be required based on operational needs

Benefits

Competitive Compensation

Salary determined based on experience, technical capability, communication skills, and operational fit.

Fully Remote

Work from home with a structured and professional remote environment.

Company Equipment

Company laptop provided.

Paid Leave

Annual leave and recognition of applicable public holidays.

Training & Development

Structured onboarding and continuous learning opportunities.

International Exposure

Work with telecom operators, vendors, and international stakeholders.

Career Growth

Opportunity to grow into:

• Senior QoS Specialist
• Service Assurance Lead
• Operations Coordinator
• NOC Team Lead

Overtime Compensation

All approved overtime is fully compensated.

Why Join Azurreo?

At Azurreo, you will work on real operational challenges that directly impact service quality and customer experience.

You will join a team that values:

• Ownership
• Accountability
• Continuous improvement
• Professional growth
• Operational excellence

If you enjoy solving problems, coordinating with diverse stakeholders, and contributing to high-impact telecom and technology projects, Azurreo offers a long-term environment where you can develop your skills and build a meaningful career.