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AI Summary
The role involves planning test resources and activities for large migration projects while improving QA practices and lean processes. You will collaborate with Product Owners and Business Analysts to develop user stories and ensure thorough test coverage.
Job Description
As a QA Senior Analyst within our Professional Services team, you will be vital to shape our customer’s success story. You will work closely with other teams, nurturing a culture of improvement, innovation and proactive thinking. Responsibilities include:
- Planning test resources and activities as part of a large migration project
- Supporting and investigating internal and client/3rd party queries
- Ensure estimation of testing effort is captured accurately for reporting /analysis
- Guidance and support for testing regular project deliveries including risk based and prioritised testing approach
- Maintain clear communications with the delivery team, management and customers on testing deliverables
- Understand our current systems’ functionality and how this helps our customers be successful.
- Progressively improve our QA practices to eliminate waste and develop lean processes.
- Enforce and promote SCRUM disciplines supporting our drive towards agile.
- Work with Product Owners and Business Analysts to write and develop user stories and acceptance criteria.
- Participation in management of the product backlog including prioritisation with the Product Owners
- Work with clients and Business Analysts to define requirements
- Brainstorm with Lifecycle teams to identify the correct approach to new tasks
- Ensure thorough QA test planning, to ensure appropriate coverage
- Identify and resolve errors
- Produce relevant QA documentation as part of the testing lifecycle
- Help our drive towards improved automation by ensuring a backlog of automation candidates are constantly reviewed
- Capture QA metrics and provide analysis each release
Requirements
- Knowledge and understanding of CRM systems
- Previous software migration experience
- Previous API testing experience
- SQL knowledge at a testing level
- Taking ownership of QA work on large projects whilst working remotely as part of an agile delivery approach
- Good understanding and appreciation of change management lifecycles and methodologies (Waterfall and Agile)
- Experience in handling risk and defect management with customers and suppliers
- Any automation experience would be advantageous
- Telecom experience desirable but not essential
- Experience in using Jira and Confluence tools or similar
- Good interpersonal skills and ability to communicate at all levels
- Attention to detail, curiosity, and a desire to consistently achieve the highest quality
Qualifications:
- Ideally be ISEB/ISTQB Software Testing Certificate Qualified
- Any Project Management methodologies e.g. APM, Prince2, ITIL, Scrum, Agile would be desirable.
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