PS Advisory Services Consultant (Non-Technical)

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Job Title

About your role:

As a PS Advisory Services Consultant (Non-Technical), you will support client implementations for the Automated Clearing House (ACH) Outsourcing utility from Fiserv. You will work with clients, implementation teams and the Outsourcing Support team to gather requirements, support conversion activities, deliver training and transition implementation details. Your work helps clients adopt ACH processing capabilities with clear requirements, effective testing and operational readiness.

What you'll do:

• Analyze client conversion requirements for the ACH Outsourcing utility and document implementation requirements for client review and sign-off.
• Consult with clients before, during and after conversion to define procedures, resolve implementation questions and support operational readiness.
• Interpret client systems, workflows and conversion data to support data balancing, requirement validation and implementation planning.
• Train clients on system functionality, online terminal use and daily application balancing procedures.
• Support client User Acceptance Testing (UAT), application questions and production support activities during implementation.
• Communicate implementation progress, risks and issues to internal stakeholders for awareness, resolution and follow-up.
• Present product demonstrations as needed and identify process improvements that support implementation quality.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in financial services supporting client implementations, conversion projects or software integration projects.
• 6+ years of experience with Automated Clearing House (ACH) operations, ACH processing workflows and Nacha Operating Rules.
• 6+ years of experience using PEP+® from Fiserv or a comparable ACH processing platform for transaction processing, balancing or client support.
• 6+ years of experience documenting client requirements, interpreting workflows, supporting User Acceptance Testing (UAT) and transitioning requirements to support teams.
• 6+ years of experience applying Software Development Life Cycle (SDLC) delivery methods, including Agile, iterative, incremental or Waterfall models, in client implementation environments.
• 6+ years of experience working with third-party systems during financial services implementations.
• Bachelor’s degree or higher in Business Administration, Computer Science or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience presenting product demonstrations to financial institution clients.
• Experience identifying process improvements for implementation, conversion or client support workflows.
• Experience supporting outsourced payments operations.

How you'll work:

• This role requires use of a computer and audio equipment.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in Virginia and Maine. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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