Provider Operations Manager: Inbound Data Management

Job Description

A bit about this role:

Foundational to our strategy is our ability to be an engine of accurate provider data, which is inherently complex and ever-changing.

In this managerial-level operational role, you will be responsible for ensuring operational excellence while serving as a key thought partner in identifying areas for AI optimization. You will balance hands-on execution with the oversight of critical workflows, policies, and partnerships, helping us intelligently scale our data processes.

Your Responsibilities and Impact will include:

• Drive the strategic migration of high-volume operations into automated workflows by identifying key opportunities for AI agent integration.

• Owning AI agent performance evaluation and continuous iteration of their outputs.

• Lead and support our offshore partners in executing vital daily workflows, maintaining clear SOPs, and hosting regular touchpoints to ensure total alignment and operational success.

• Lead data improvement projects and partner cross-functionally with Network, Claims, and Delegated Operations to resolve provider data issues and maintain strict provider directory accuracy.

• Own the creation, implementation, and ongoing oversight of key provider data policies, procedures, and Standard Operating Procedures (SOPs)

• Serve as a subject matter expert on all things provider data; put on a detective hat to investigate data discrepancies, identify trends, and uncover root causes to improve inbound data processing upfront.

Required skills and experience:

• Strong operational leadership with a demonstrated ability to drive outcomes in complex, fast-paced environments.

• Experience developing scalable processes, operating models, and performance metrics.

• A "bias toward action" with a can-do attitude; you roll up your sleeves to get the job done.

• Strong data analysis skills and comfort with new product tooling. You are a fast learner who understands the "why" behind the data.

• Extremely detail-oriented with a commitment to accuracy in "messy" data environments.

• You run toward complexity and have the stamina to tackle hard problems and identify big-picture themes.

• Ability to shift focus and handle competing priorities in a fast-paced, startup environment.

• Strong collaborator who can drive alignment across stakeholders.

• An agile prioritizer who thrives in ambiguity. You readily wear multiple hats and handle competing priorities with ease. 

• A scalability mindset. You proactively look around corners to identify operational bottlenecks before they impact the business.

Desired skills and experience:

• 5+ years of experience in healthcare, operations, or a related field.

• Previous experience or interest in working with AI tooling and automated workflows.

• Proficiency in Excel/Google Sheets and Business Intelligence tools (e.g., Looker). SQL is a plus.

• Healthcare or Medicare experience is preferred—specifically regarding provider rosters, claims processing, or credentialing.

Salary Range: $73,000-$115,000

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.