Project Manager

Project Manager 

Location: Fully Remote within North America 

About Us  

Founded in 1992, GenetiQ is a global software company delivering flexible, business management solutions to independently owned businesses in the lumber and building materials industry. Our innovative cloud ERP solution, GenetiQ, is purpose-built for dealers, retailers, wholesalers, and distributors—providing the tools they need to grow, adapt, and thrive. 

We stay true to our flexible ethos—it's what we’re all about. We don’t just focus on enhancing our software and services; we work closely with our customers, listen to their needs, and build strong, lasting partnerships that drive mutual success. 

With recent investment from Goodbody Capital Partners, GenetiQ is entering an exciting phase of accelerated growth. We’re expanding our operations in North America and building a top-tier team to support our growing customer base. 

This is your opportunity to join a team that feels like a startup but is backed by an established brand with over three decades of proven success. If you're a future-thinker, team player, and customer champion, there's a place for you at GenetiQ. 

Scope of Role 

The role of a Professional Services Project Manager is to manage the delivery of projects with a team of Professional consultants. It incorporates the day-to-day management of multiple projects and individual tasks to ensure projects are delivered on schedule and on budget in line with customer expectations.  

Key Responsibilities 

• Creation and implementation of a suitable project SOW, project plan, project execution pipeline and other associated documentation and processes for the professional services team. 
• Responsibility for the creation and agreement of Project schedules. 
• Control the change management process enabling the effective resource planning, forecasting and budgeting. 
• Manage processes for project handovers from sales and to support including milestone definition within the project plan. 
• Ensure projects are sufficiently closed out to enable better resource utilization and handover to the support team. 
• Ensure that all required documentation and tools are available and accessible to the project implementation team as necessary. 
• Ensure project meetings take place at the frequency deemed necessary and customer stakeholders are managed accordingly. 
• Managing Customer expectation is paramount to the successful delivery of project and essential for overall customer satisfaction. Managing scope creep and ‘doing what we need to do’ is critical for the success of this role. 
• Introduce new methods of sharing dependant resources and utilising said resources on single and/or multiple projects. 
• Monitoring timesheets and subsequent approval. 
• Collaborate with the other team leaders (Development, Sales, Hardware) to allocate resources to projects when required. 

Knowledge and Experience 

• Experience of ERP project implementations at Enterprise level. 
• Experience in LBM would be considered a distinct advantage but not essential 
• A minimum of 3 years’ experience working as Project Manager. 
• Familiar with the concepts of LEAN and Agile methodologies. 
• Sound working knowledge of customer and business account practices. 
• Excellent customer service and customer facing skills to work alongside customers on and off site. 
• Proficient in Microsoft Word, Excel and Project. 

Personal Specification 

• Strong commercial acumen. 
• Ability to manage the blend of people, priorities and constraints presented in all projects. 
• Excellent written and verbal communication skills with the ability to communicate across all stakeholder groups. 
• Be able to investigate issues and generate an effective solution in a systematic and logical manner. 
• Be adaptable and work as an effective member of a team. 
• Strong organisational, interpersonal and time management skills within Agile software development delivery environment. 

Benefits Options: 

Our perfect fit ethos extends to our team, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. 

In addition to an excellent compensation package, we offer a great range of benefits, including:  

• Healthcare: Medical, Dental and Vision 
  
• Short & Long Term Disability  
  
• AD&D Insurance 
  
• 401K Plan 
  
• Employee Assistance Program 
  
• GenetiQ Wellness Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of our team to keep active.  
  
• PTO: 20 days Per annum plus GenetiQ observes the following holidays:  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day, Day after Christmas Day plus two floating holidays 
  
• Flexibility: Our flexible working helps our team to manage a better work-life balance. 

It is the policy of GenetiQ to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.