Project Manager

Overview

The Project Manager owns the customer experience through successful implementation of SaaS projects, leading new implementations and ongoing SOW work by managing both the plan and the cross-functional teams assigned to deliver it. This role requires the ability to manage projects of varying scale and complexity, balancing customer needs with Appriss Retail’s interests. The ideal candidate is proactive, customer-focused, and able to bridge business and technical solution decisions between the customer and internal teams. 

Essential Duties

• Own end-to-end delivery for new customer implementations and SOW work, building detailed project plans, driving cross-functional teams to clear milestones, and holding stakeholders accountable to schedule and scope. 

• Manage scope, issue resolution, and risk across implementations, proactively escalating blockers to CS and Engineering before negative impact on timelines. 

• Serve as the primary point of contact for customers throughout implementation — facilitating status calls, documenting decisions, and translating between business requirements and technical solution design. 

• Track and report on project health using defined KPIs (on-time delivery, customer satisfaction, scope variance); surface patterns across the portfolio to drive process improvement to implementation methodology and SOW standards. 

• Identify opportunities for product expansion within assigned customers, working with Sales and Customer Success Managers and handing off with enough context to deliver on them. 

• Utilize project management skills to support internal cross-functional projects in the role of a project manager as assigned. 

Required Qualifications

Education & Experience

• Bachelor's Degree or equivalent project management experience. 

• 2+ years project management experience. 

• 2+ years of SAAS experience. 

Knowledge, Skills, & Abilities

• Strong relationship skills, with the ability to work within all levels of an organization. 

• Track record of managing projects and/or programs in a technology environment (e.g., software company). 

• Strong written and verbal communication skills with an aptitude to correctly gather facts and memorialize them in the appropriate system. 

• Comfortable working in an ever-changing environment. 

• Self-direction of day-to-day activities — collaborating with team members to share best practices and experiences. 

• Exceptional listening skills with the ability to ascertain unspoken needs. 

• Critical thinking and problem-solving skills. 

• Proven organization and time management skills. 

• Proficiency with project management and collaboration tools (e.g., Jira, Microsoft Office, or similar). 

Preferred Qualifications

• PMO Certification. 

• Retail experience. 

• Working knowledge of Appriss Retail products. 

Benefits

At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life’s unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Sworkit. You’ll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform your best in every part of life.

Reports to: Director of Project Management

Department: Project Management

Supervisory Duties: No

Travel Required: Up to 10% for team meetings, conferences, customer onboarding, etc.

Location/Work Region: Remote

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.