Project Coordinator

Summary

The Project Coordinator (PC) is responsible for supporting the successful planning, coordination, and delivery of small projects or defined workstreams within the PMO. This role centers on operational excellence—maintaining schedules, reports, and dashboards, ensuring timely communication, and supporting cross-functional teams. The Project Coordinator works closely with project managers and stakeholders to drive project progress, uphold documentation accuracy, and contribute to process improvement initiatives. They serve as a key resource for project tracking, reporting, and stakeholder coordination, helping to maximize the benefits of business applications and project investments.

Role Accountabilities

🔹 Project Support & Coordination

·       Lead and coordinate project tasks or manage small projects, ensuring alignment with objectives, timelines, and Net at Work’s standards.

·       Track deliverables, milestones, and resource allocations to keep projects on course.

·       Support project financials, including budget monitoring, budget reconciliation, milestone invoicing, and identifying opportunities for additional client value.

·       Prepare and distribute project reports and dashboards, providing actionable insights to stakeholders.

·       Maintain accurate project documentation, recordings, schedules, and budgets.

·       Organize meetings and facilitate team communications, serving as a reliable point of contact.

·       At the PM’s discretion, schedule consultants to hold client training sessions.

·       Ensure timely completion of deliverables and adherence to deadlines.

·       Champion process improvement and data accuracy in PMO tools (e.g., Smartsheet, ChangePoint).

🔹 Stakeholder Communication & Relationship Management

·       Serve as a trusted secondary point of contact for clients, advocating for their needs and ensuring expectations are met throughout the project lifecycle.

·       Communicate project status, risks, and issues promptly and professionally to clients and teams.

·       Build strong, trust-based relationships with internal and external stakeholders.

·       Proactively identify and escalate risks, recommending mitigation strategies to ensure successful outcomes.

🔹 Issue Management & Problem Solving

·       Analyze and resolve issues that could impact project performance or deliverables.

·       Manage scope changes, document change requests, and communicate impacts to stakeholders.

·       Apply analytical and creative problem-solving skills to resolve systems and project challenges.

·       Collaborate with teams to maintain project momentum and deliver results.

🔹 Process Improvement & Strategic Input

·       Support process analysis and contribute to continuous improvement initiatives within the PMO.

·       Provide recommendations to enhance administrative and operational processes, driving efficiency and innovation.

Qualifications

·       Bachelor’s degree preferred (BA or BS in Computer Science, Business, or related field).

·       2–4 years of experience in project coordination or support, ideally within information systems development or implementation.

·       Proven track record of delivering projects on time, on budget, and in scope.

·       Smartsheet experience required; ERP systems experience a plus.

·       CAPM (Certified Associate in Project Management) or equivalent preferred.

Core Competencies & Net at Work Values

·       Client Champion: Relentlessly exceed client expectations. Anticipate needs to deliver valuable solutions and extraordinary outcomes.

·       Problem Solver: Smart, analytical, inquisitive, and thrives on a challenge. Seeks knowledge and creative solutions.

·       Promise Keeper: Places high value on keeping our word and doing the right thing. Demonstrates honesty, integrity, and commitment.

·       Collaborative Integrator: Team player, unifier, relationship-oriented, win-win seeker. Builds trust and unity across teams.

·       Driven Intrapreneur: Exceeds goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.

·       Inspiring Coach: Helps employees, clients, and partners using knowledge, expertise, experience, and situational fluency.