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AI Summary
Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.
Our Brands
Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:
- Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
- Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
- Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
- EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
- FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.
JOB SUMMARY
This role supports the Special Projects Manager in the execution of certification and audit services delivered by FSNS Certification & Audit (FSNS C&A). The position plays a key role in coordinating verification and audit activities—particularly for major clients such as Amazon and TikTok—while ensuring timely, accurate, and compliant service delivery.
The ideal candidate will help manage certification and audit workflows across food, dietary supplement, and personal care (e.g., skincare) manufacturing and distribution environments. This role requires frequent client interaction and cross-functional collaboration within the Certified Group organization. The Special Projects Manager will provide backup support as needed.
ESSENTIAL RESPONSIBILITIES
- Serve as a primary point of contact for clients seeking certification or verification services
- Coordinate incoming verification requests, organize documentation, and ensure timely completion of audits
- Manage customer database reporting and uploads
- Provide administrative support and backup coverage as needed
- Support management in execution of departmental initiatives and special projects
- Communicate professionally with clients across all channels
- Act as a technical liaison between clients and internal teams
- Stay current on industry trends, regulations, and food safety developments
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Food Science, Animal Science, Microbiology, or related field (Master’s preferred)
- Minimum of 2 years in a relevant coordinator position
- Working knowledge of food safety regulations and certification programs preferred
- Prior experience utilizing Microsoft Suite of products (Word, Excel, PowerPoint, etc.)
- Equivalent combination of education and experience may be considered
KEY SKILLS & COMPETENCIES
- Analytical Thinking: Ability to interpret complex data and improve workflows
- Problem Solving: Identifies issues and implements effective solutions
- Project Coordination: Manages timelines, documentation, and cross-functional tasks
- Technical Expertise: Maintains and applies current industry knowledge
- Customer Focus: Responds effectively to client needs and maintains strong relationships
- Communication: Clear and professional written and verbal communication skills
- Team Collaboration: Works effectively across teams and supports shared goals
- Adaptability: Thrives in a fast-paced, changing environment
- Professionalism & Integrity: Demonstrates accountability, ethics, and sound judgment
TECHNICAL & PROFESSIONAL REQUIREMENTS
- Ability to interpret regulatory standards, ISO requirements, and certification guidelines
- Strong technical writing and reporting skills
- Proficiency in Microsoft Office and standard business systems
- Working knowledge of basic statistical and mathematical concepts
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By applying, you acknowledge that Certified Group will process your personal information for recruitment and hiring purposes in accordance with our Applicant Privacy Policy. California residents may review additional information about how we collect and use personal information, including retention and rights, in our California Notice at Collection. To view our Privacy Policy, click the link here: Certified Group Privacy Policy
We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.
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