Project Associate

Project Associate

Full-Time | US Remote | EST or MST

ABOUT THE ROLE

The Project Associate (PA) supports one or more Project Managers or Account Managers in running market research studies. You will handle project administration, keep recruitment and quota tracking accurate, work with the recruiting and onsite teams, and act as the main point of contact when your PM is out of the office. Project and account support needs shift with the volume, scope, and complexity of incoming work, so no two weeks look exactly alike.

There is room to grow here. Project Associates with 3+ years at L&E, a sustained record of high performance, and the ability to support projects at any stage from bid to bill can earn the Senior Project Associate designation, which adds training and mentoring newer team members.

WHAT YOU'LL DO

Project Administration

• Handle project administration from start to finish, including setup, tracking, documentation, billing preparation, reconciliation, and close-out.
• Help identify and pull the right participant lists from L&E's database at project start and throughout recruitment.
• Set up and manage client-specific online research platforms during projects, as directed by the PM.
• Request W-9 forms for participant incentives of $2,000 or more.

Recruitment & Study Support

• Support the PM in overseeing the recruiting team by giving direction, sharing updates, and approving time entries.
• Relay schedule changes, cancellations, and replacements to the onsite team while studies are underway, working with the PM and recruiting team.
• Update daily project progress reports and check recruitment and quota tracking for accuracy, as directed by the PM.
• Review newly scheduled participants to confirm they meet study qualifications and quotas.
• Record feedback on recruiter performance for the PM to use in end-of-project evaluations.

Communication & Coverage

• Stay current on internal and client communications so you can answer questions and pass along direction on the PM's behalf.
• Serve as the main point of contact when the PM is out of the office.
• Manage a dedicated project phone line and inbox, when needed.

WHAT YOU BRING

Experience

• 1+ year of administrative experience (required).
• Customer service experience (preferred).
• Experience mentoring, training, or onboarding peers (preferred).
• Experience working in a remote environment (preferred).
• Market research industry knowledge is a plus.

Knowledge & Skills

• Advanced Microsoft Excel skills, including formulas, sorting and filtering, lookups (VLOOKUP/XLOOKUP), and pivot tables.
• Proven proficiency with Microsoft Word, Outlook, and Teams; simple accounting; Google Suite, as applicable; and cloud-based storage and shared file systems.
• Ability to learn and apply new software and research platforms, such as Qualtrics, Forsta/Decipher, AYTM, and Discuss.io.
• Adaptability and a strong aptitude for learning new technologies, including emerging AI tools, to work more efficiently.
• Ability to manage multiple projects with competing deadlines without losing attention to detail.

TECHNOLOGY REQUIREMENTS

A Windows-based PC will be provided to all full-time employees. You'll also need:

• Reliable high-speed internet/broadband connection.
• Consistent and dependable phone service.

WHO YOU ARE

Beyond the technical skills, the right person for this role brings these qualities to the work every day:

• Thrives in a fast-paced, virtual setting. You stay focused and productive working remotely, even when priorities shift quickly.
• Works well independently and with a team. You are self-motivated and know when to take the lead and when to collaborate.
• Communicates clearly. You write and speak well, and you are confident talking directly with clients and internal stakeholders.
• Stays organized. You set priorities, build a work schedule, track progress toward goals, and keep details, data, and activities in order.
• Acts with integrity. You use sound business practices and hold yourself to standards that match our values.
• Builds strong working relationships. You work cooperatively with others to set goals, solve problems, and make decisions that help the whole organization.

ADDITIONAL REQUIREMENTS

• Attend weekly and monthly team meetings and take part in company initiatives.
• Complete all training course assignments issued by HR/IT.
• Adhere to the ISO/IEC 27001 and ISO 20252 standards.

HOW TO APPLY

We read every application, and we want to know you read this post all the way through.

Key Phrase - Quota Ready.

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may be modified or expanded to reflect business needs and the natural progression of the role.

L&E Research, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.