Program Supervisor - Tribal Victim Services Program Management (TVSPM) Support Center

Location: Remote / Hybrid. Strong preference for residence in or near Indian Country (Lower 48) or Alaska. Must support multi-time-zone coverage. Occasional travel required.

Employment Type: Full-time

Position Summary The Program Supervisor is responsible for day-to-day operational management of the TVSPM Support Center. This individual ensures timely execution of compliance-assistance plans, coordination of the SME pool, quality control of deliverables, staff scheduling across time zones, and seamless support to OVC grant managers and Tribal recipients.

Primary Responsibilities

• Manage daily operations, workflow prioritization, and assignment of compliance-assistance requests.
• Supervise Project Specialists and Associate Consultants; ensure consistent high-quality service delivery.
• Implement and monitor the Quality Control Plan (self-inspection, staffing plan, customer-satisfaction processes).
• Coordinate development of tools, trainings, repository content, and outreach materials.
• Support innovation initiatives, special projects, site-visit logistics, and annual reporting.
• Lead or support Transition-In and Transition-Out activities.
• Track performance metrics, outcomes, and customer feedback; escalate issues to the Project Director.
• Ensure all personnel meet security and documentation requirements.

Mandatory Minimum Qualifications

• Bachelor's degree in any field.
• Demonstrated experience in day-to-day management of professional services or technical-assistance projects of similar complexity.
• Experience working with or supporting Tribal / AI/AN communities preferred (strongly weighted).
• Ability to obtain/maintain moderate background investigation.
• Proven ability to manage multiple concurrent high-priority work streams in a dynamic environment.
• Strong organizational, supervisory, and written/oral communication skills.

Preferred Qualifications

• Experience supervising remote or multi-time-zone teams.
• Prior work on OVC, DOJ, or federal TTA contracts.
• Knowledge of trauma-informed and culturally responsive practices in victim services.
• Familiarity with federal grant compliance (award conditions, PMT reporting, etc.).