Program Supervisor III- Records Management Group

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Program Supervisor III- Records Management Group 
Job Title: Program Supervisor III 
Agency: Dept of Family & Protectve Svc 
Department: Records Management 
Posting Number: 21797 
Closing Date: 10/07/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $4,263.16 - $6,779.25 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 2525 MURWORTH 
Other Locations:  
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS 
SR,OSS,WEPS 
 

Brief Job Description: 

The Program Supervisor III performs complex (journey-level) administrative and supervisory program work within DFPS’ Records Management Group (RMG) Division to protect, provide, and preserve the agency’s records. Work involves establishing program goals and objectives; developing program guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving program goals; evaluating program activities; developing budget requests; and coordinating program activities. Supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. 

Essential Job Functions:

1.     Supervises the work of assigned program staff and provides training and technical assistance in the program area.

2.     Provides day-to-day frontline supervision of records management staff who ensure classification, storage, access, and retrieval of agency records and information.

3.     Manages assignments, ensuring workloads are appropriately distributed and prioritized to meet critical deadlines.

4.     Performs human resources duties, including hiring, coaching, evaluating performance, administering disciplinary actions, and approving time, leave, and travel.

5.     Prepares, reviews, and evaluates reports on the effectiveness of program activities.

6.     Stays current on federal and state records and information management laws, applicable rules, agency policies, and procedures.

7.     Performs quality assurance and quality control functions, including monitoring and improvement proposals, to ensure records management activities, products, services, and processes meet established agency, state, and federal standards.

8.     Develops, implements, and maintains quality assurance plans, quality control procedures, audit tools, and performance measures to evaluate operational effectiveness and compliance.

9.     Conducts routine quality reviews, audits, and trend analyses of records management processes and staff work products to identify risks, errors, process gaps, and opportunities for improvement.

10.    Monitors quality metrics and key performance indicators (KPIs), prepares quality reports, and provides recommendations to leadership regarding corrective and preventive actions.

11.    Ensures corrective action plans are implemented and monitored to address quality deficiencies, improve consistency, and reduce recurring errors.

12.    Collaborates with management and staff to establish quality standards, promote continuous improvement practices, and ensure compliance with records retention requirements, confidentiality standards, and agency policies.

13.    Provides coaching, training, and technical guidance to staff based on quality review findings and identified performance improvement opportunities.

14.    Maintains documentation of quality assurance reviews, quality control inspections, corrective actions, and process improvement initiatives.

15.    Utilizes technological tools (e.g., Excel, Word, PowerPoint, Salesforce, and other agency-approved applications) to prepare reports.

16.    Prepares or oversees the preparation of training and operational manuals and educational and marketing materials.

17.    Develops and presents records and information management education programs for agency staff and provides consultative services regarding records and information management activities and inquiries.

18.    Develops schedules to assess training needs.

19.    Conceptualizes training materials based on data and research.

20.    Confers with staff on program issues and problems to identify and implement solutions.

21.    Utilizes a variety of disciplines, such as project management and process improvement, to help employees accept and implement organizational change.

22.    Conducts analysis and evaluation of programs and develops effective solutions.

23.    Serves as a resource for organizational leadership to assist personnel through organizational changes.

24.    Develops and recommends program guidelines, procedures, and policies, and monitors compliance with policies and procedures.

25.    Analyzes the effectiveness of documentation and recommends improvement opportunities to management.

26.    Coordinates and participates in the development of program goals and objectives.

27.    May prepare and conduct seminars and presentations regarding records management and related subjects for citizens, clients, staff, management, or elected officials.

28.    Prepares and reviews program budget requests.

29.    Gathers input from staff regarding budgetary needs and evaluates requests, including alternative means of achieving desired outcomes.

30.    Prepares and submits budget requests, as warranted, with required justification to upper management for consideration.

31.    Plans, implements, coordinates, monitors, and evaluates programs, which may include multiple programs.

32.    Develops plans for new programs and improvements to existing programs.

33.    Implements approved program plans through the full lifecycle, from inception to completion and/or renewal.

34.    Conducts ongoing monitoring of programs to ensure goals and objectives are maintained.

35.    Escalates significant alterations to planned program activities to upper management.

36.    Coordinates and conducts special investigations, program analyses, and research studies, and recommends improvements.

37.    Conducts in-depth reviews of programs and performs special assignments as required to maintain unit operations.

38.    Assists in developing techniques for evaluating programs.

39.    Researches mechanisms used to conduct thorough program evaluations.

40.    Performs related work as assigned.

41.    Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

42.    Attends work on a regular and predictable schedule in accordance with agency leave policy.

Knowledge, Skills, and Abilities:

Knowledge of:

• Foundational records management theory and practice.
• Records management laws, regulations, rules, policies, procedures, and information governance principles related to records and information management.
• Public administration and management techniques; statistical analysis processes; research techniques; training and marketing methods; and program management processes and techniques.
• Quality assurance and quality control principles, methodologies, and best practices.
• Performance measurement, audit techniques, process improvement methodologies, and root cause analysis.
• Program evaluation techniques and continuous improvement practices.
• Compliance monitoring procedures and quality management systems.

Skill in:

• Effective verbal and written communication.
• Using a computer and standard office equipment.
• Building and maintaining effective working relationships.
• Planning and prioritizing work activities.
• Identifying measures and indicators of program and staff performance.
• Operating a personal computer and applicable software, including Excel, Word, Outlook, Microsoft Teams, PowerPoint, and Salesforce.
• Conducting quality reviews, audits, inspections, and process evaluations.
• Analyzing quality metrics, performance data, and trends to identify improvement opportunities.
• Developing corrective action plans and monitoring implementation outcomes.
• Preparing quality performance reports and presenting findings to management.

Ability to:

• Gather, assemble, correlate, and analyze facts.
• Establish goals and objectives.
• Devise solutions to administrative problems.
• Develop, evaluate, and interpret administrative policies and procedures.
• Supervise the work of others.
• Establish and maintain quality standards and performance measures.
• Identify process deficiencies and implement effective corrective and preventive actions.
• Evaluate operational compliance with applicable laws, regulations, policies, and procedures.
• Lead continuous improvement initiatives that enhance service quality, efficiency, accuracy, and customer satisfaction.

Registrations, Licensure Requirements or Certifications: N/A

Initial Screening Criteria:

• Graduation from high school or equivalent. 
• Three consecutive years of experience in a supervisory and/or team lead role is preferred, but not required.
• Current employment experience with DFPS Records Management Group is preferred but not required.
• Quality assurance and quality control experience is preferred but not required.

Additional Information:

Employment with the agency is contingent upon a comprehensive background review. As part of this process, prior involvement with the Department of Family and Protective Services (DFPS), including case history, may be reviewed to assess job-related suitability. Information is evaluated on a case-by-case basis in accordance with applicable laws and policies, and consideration of DFPS history does not automatically disqualify an applicant. However, certain findings may affect eligibility for employment depending on the nature of the position and the responsibilities involved.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.