Program Director IHS

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a Program Director with healthcare experience to join our growing team in California.

Job Summary:

The Program Director provides strategic and operational leadership for a comprehensive Care Coordination program serving members across California. This role is responsible for overseeing program design, day-to-day operations, workforce performance, quality outcomes, regulatory compliance, and service delivery across interdisciplinary teams.

The Program Director partners with clinical, operational, provider, health plan, and community-based organizations to ensure members receive timely, equitable, and person-centered support. Responsibilities include managing care coordination workflows; strengthening transitions of care; addressing social drivers of health; supporting complex and high-risk populations; monitoring access, engagement, and outcomes.

**Position is remote, but candidates must reside in California**

Responsibilities:

• Effectively directs program through objectives and goals assigned for contract compliance. Monitors metrics and daily operations to ensure success. 
• Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities.
• Engages community partners and stakeholders in delivering member outreach
• Provides leadership and supervision to staff assigned to the program, including quality, Case Management, Care Coordination, provider training/education, consumer education, data collection, analysis and reporting, and technical assistance, to ensure compliance with accreditation standards.
• Works with management and corporate team for the enhancement of the contract scope, new RFP cycles and related new business. 
• Oversees budget review and analysis to ensure the financial success of the program. 
• Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
• Collaborates with management team to create an organizational structure that will ensure effective processes and work designs, including team integration and oversight which includes California field-based outreach and localized community engagement, within the southern region.
• Assists in determining professional development opportunities for staff and teams. 
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• 5+ years of Healthcare leadership experience in operations and management
• Knowledge of Medi-Cal healthcare delivery model and environment
• Medical or Clinical professional experience, ideally within nursing or social work or other healthcare service delivery. 
• This position is remote, but candidate must reside in California.
• Travel up to 20-25%, dependent on California location.

Preferred Qualifications

• 3+ years in case management/care coordination  
• Previous experience in developing community-based member engagement strategies
• Provider Network experience either through provider relations or provider recruitment/enrollment
• Knowledge of California healthcare delivery systems, including Medi-Cal and MCO environments
• Budget and financial skills
• experience in developing stakeholder relationships.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”