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The Professional Services Manager will lead field deployments by installing, configuring, and validating Axon's public safety technology at customer sites. They will serve as the primary technical point of contact, managing projects from pre-installation planning through to customer training and handoff.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As a Professional Services Manager – Field Services, you will serve as a customer-facing technical deployment expert responsible for implementing, configuring, validating, troubleshooting, and supporting Axon public safety technology in the field.
This is a highly hands-on role that combines technical expertise, field installation, project ownership, troubleshooting, and customer enablement. You will own deployments from pre-installation planning and site readiness through installation, configuration, commissioning, customer training, documentation, and successful handoff.
As part of Field Services, you will support multiple Axon technologies based on customer and business needs. Assignments may include Axon Fleet, Vehicle Intelligence / Automated License Plate Recognition (ALPR), Interview Room, and other supported Axon technologies.
You do not need to arrive as an expert in every Axon product. We are looking for someone with a strong technical foundation, hands-on field experience, excellent troubleshooting skills, and the ability to learn and support multiple technologies. You will work directly with public safety agencies, agency IT teams, command staff, technical stakeholders, third-party installation partners, and internal Axon teams to deliver a professional and consistent implementation experience.
Location: Remote, United States
Travel: 80–100%
Reports to: Manager, Professional Services
Lead Field Deployments
Install & Configure Technology
Depending on the assignment, responsibilities may include:
Troubleshoot & Solve Complex Problems
Own the Customer Experience
Train & Enable Customers
Document & Improve
Collaborate Across Axon
Work closely with teams including:
Field Services operates at the intersection of Axon technology and the customer environment. Strong collaboration and communication across these groups will be essential to your success.
Required Qualifications
Preferred Qualifications
Experience in one or more of the following is preferred, but candidates are not expected to have experience in every area:
Relevant technical certifications such as CompTIA A+, Network+, Security+, CCNA, Cradlepoint certifications, Emergency Vehicle Technician (EVT), ASE Electronics, or equivalent industry certifications are a plus.
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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