Professional Services Engineer

Job Summary

We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management and Infrastructure Improvements. Experience in supporting a varied clientele is essential as is a good understanding of NetApp storage-based technologies.

Job Requirements

To be successful in this role, you would need to have the following 

• Thorough understanding and experience of the following components in the infrastructure stack – compute, virtualization and networks: (VMWare vSphere, Microsoft OS and Applications, Backup technologies).
• Working knowledge on Containers & Ansible would be highly desired. Experience in Microservices and technologies like OpenShift, and Kubernetes would be beneficial.
• Experience in writing basic PowerShell/Python scripts would be a must.
• Experience or Knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense, Astra, Trident & Amazon FSx for ONTAP would be highly regarded

Other desirable requirements are as below

• Windows, Linux server and related Operating Systems including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.
• Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable
• Understanding of managed services delivery and entry-level cloud certifications is highly desirable.
• Experience in writing PowerShell/Python scripts for infrastructure stack would be beneficial.
• Knowledge of IaaC (Infrastructure as a Code) tools – Terraform.
• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks).
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.
• Strong customer communication and documentation skills.
• Working knowledge of hyperscalers – AWS, GCP, Azure is desirable.
• Good to have NetApp cloud-based certification like Technology Associate (NCTA).
• Built and maintained strong relationships with internal and external stakeholders.
• Infrastructure design, build, deployment, and disaster recovery testing.
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Education

Typically requires a minimum of 2-4 years of related experience with a bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience.