The Professional Services Consultant will lead software implementation projects, including configuration, training, and requirement gathering to ensure successful solution adoption. They will also analyze customer operational processes to identify improvements and maintain strong client relationships throughout the implementation lifecycle.
Friedman Corporation seeks a high energy and customer-service driven Software Implementation Professional Services Consultant. The Professional Services Consultant will be a part Friedman Corporation’s Professional Services Team. The Professional Services Consultant will lead software implementation projects, ensuring smooth solution adoption, and provide expert guidance to deliver an exceptional customer experience.
REMOTE WITHIN CANADA OR US
What you’ll be doing:
Deliver implementation and training services, both onsite and remotely, including software configuration and user training.
Analyze customers’ operational processes to identify opportunities for improvement and solution alignment.
Lead customers through the full implementation lifecycle from project kickoff and requirement gathering to configuration, training, and go-live.
Collect, document, and validate project requirements to ensure successful solution delivery.
Translate client business needs into process improvements and technical solutions, including complex software configurations and customizations.
Prepare and submit project progress reports in accordance with organizational standards.
Build and maintain strong client relationships to ensure high satisfaction, efficient deployment, and effective user adoption.
Collaborate with the sales team during pre-sales activities to identify and understand client requirements.
Develop and manage detailed project plans outlining timelines, dependencies, required resources, and scope.
Travel
20% (average)
We are looking for candidates with: Technical skill set
Strong analytical skills (in depth troubleshooting skills)
Communicate technical information to non-technical users
Simultaneously manage various tasks and projects effectively and proactively
Basic database knowledge (mainly Microsoft SQL server and IBM DB2) including the ability to run and build SQL queries
Good basic knowledge of current MS & IBM Power operating systems
Basic networking knowledge is highly recommended
FTP and remote desktop usage experience would be advantageous
Basic hardware knowledge of PC’s, servers and scanner
Communication skill set
Ability to document/outline issues and requests in writing including all technical aspects
Excellent verbal and written communication skills
Ability to follow through the troubleshooting process from start to finish including clear, frequent and effective communications to customers as well as internal stakeholders
Character trait set:
Team player
Upbeat & positive attitude towards coworkers and customers
Strong will to learn and grow
Proactive
Well spoken
Industry / Production Experience (advantageous, but not mandatory)
Windows/Fenestration industry background
Cabinetry/Furniture industry background
Production driven environment
ERP/PPS systems (support and ideally configuration)
Knowledge of Frontier or similar ERP systems is a significant advantage.
Education & Experience
Bachelor’s Degree in a computer science (or similar education) or, alternatively, several years of IT-related and field work on-site experience (mandatory)
Working with DB2 SQL queries (mandatory).
Working within Windows Server environments 2008 and above (advantageous).
Using trouble-ticketing system (advantageous).
Diagnosing and resolving application errors via remote tools such as TeamViewer or similar (advantageous).
Why Friedman Corporation?
Competitive compensation and a comprehensive benefits package
Be part of a global leader of premium software designed for the discrete manufacturing industry
Opportunity to travel
Access to best practices and growth opportunities through our owner Constellation Software
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
