Product Support Specialist

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Job Summary

The Product Specialist, Curriculum & Content supports the development and improvement of digital and print curriculum products. Working with guidance from aProduct Manager, this role helps turn educator and student needs, curriculum requirements, and product direction into clear inputs that content and product teams can use.

You will…

• Support customer research by preparing for interviews or observations, documenting feedback, and summarizing themes.

• Learn the product, its users, market, and performance; share useful findings and questions with the product team.

• Research competitors and emerging trends to help identify opportunities.

• Draft and maintain product briefs, requirements, user stories, and other planning materials for review.

• Help organize backlog items and prepare for planning by documenting context, dependencies, and open questions.

• Coordinate with design, engineering, content, research, and other partners to keep defined work moving; flag issues and risks early.

• Support testing, issue triage, release notes, and communication about completed work.

• Help track product metrics and report findings accurately.

• Explore appropriate AI and other tools with the team, and contribute to retrospectives and process improvements.

How you work…

• You are curious, analytical, organized, and eager to learn.

• You communicate clearly and empathetically with technical and non-technical partners.

• You take initiative on assigned work, follow through, and ask for guidance when decisions exceed your scope.

• You collaborate well, adapt to changing information, and use feedback to improve.

• You care about building useful, equitable products that support educators and students.

What we’re looking for

• 0-1 years of experience in product with experience in an EdTech-adjacent role (e.g., teaching, customer success, product marketing). Interest or experience in product work, education, curriculum/content, or educational technology.

• Strong written communication, research, organization, and attention to detail.

• Ability to synthesize information and manage several defined tasks.

• Relevant experience may come from employment, teaching, internships, academic projects, or equivalent work.

• Preferred: A bachelor’s degree or equivalent experience is preferred.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.