Product Servicing Spec

Job Summary

Job Description

Responsibilities:

• Coordinate the various stages of the service process between customers, sales, repair center, and division personnel. Provide troubleshooting and technical support to customers over the phone.

• Investigate customer/sales force complaints and servicing requests to assure they are appropriately addressed.

• Run servicing requests trending reports.

• Contact product manager/servicing facility for corrective/preventative actions. Issue replacements/credit orders/RFS as required for complaint resolution; notify sales reps/customers of investigation results.

• Coordinate servicing of product as required in response to complaints.

• Coordinate or perform evaluation of new products or products that require servicing.

• Evaluate the quality of company’s current services and identifying underperforming areas; recommend improvements.

• Cross-trained in all servicing divisions’ product line and procedures.

• Maintain repair records and conduct monthly repair analysis.

Education

High school diploma or equivalent.

Work Experience

• At least 1 year of experience in Quality, Customer Service, or Engineering. Experience in working through details of a problem, overcoming obstacles and reaching a positive and successful solution through mathematical or systematic operations.

• Experience in processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.

• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

Preferred Job Requirements

• Bachelor’s degree

• At least 2 years of experience in Quality, Customer Service, or Engineering.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.