The Product Owner will manage the product backlog for an AI-powered disruption early-warning system and define requirements for alert accuracy and performance. They will collaborate with engineering and QA teams to ensure the delivery of actionable, high-quality alerts for travelers and operational staff.
PRODUCT OWNER - DISRUPTION
ABOUT THE OPPORTUNITY
We're looking for a Product Owner to own our AI- and data-powered disruption early-warning system, designed to proactively identify travel risks before they become problems. This is a hands-on, technically demanding role where you'll work closely with software engineering teams to transform real-time disruption signals into alerts that travellers and operational teams can trust and act on. You'll help shape a product with a genuinely proactive and protective mission, leveraging data, AI, and operational insight to improve customer experiences. If you're passionate about agile product ownership, data-driven decision-making, and delivering meaningful outcomes, this is an exciting opportunity to make a real impact.
KEY RESPONSIBILITIES
Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
Partner closely with the Tech Lead, engineers, and QA teams to validate delivery outcomes and model performance.
Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
Drive production readiness, including clear operational guidance for support and operations teams.
Lead new alert types and data integrations from pilot phases through to full deployment.
Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
Identify and escalate model degradation risks early.
Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
Make sound, informed in-sprint decisions whilst escalating critical issues when required.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
EXPERIENCE & QUALIFICATIONS
3 to 4 years' experience as a Product Owner or Business Analyst within an agile delivery team.
Strong written specification and requirements documentation skills.
Hands-on experience working with APIs and data.
Working understanding of evaluating AI-driven features and balancing accuracy trade-offs.
Experience writing acceptance criteria for AI-enabled products and services.
Strong aptitude for working with data quality and data integrity challenges.
Experience using Agile and Scrum methodologies.
Exposure to travel disruption management, reservation data, anomaly detection, or alerting systems is highly advantageous.
Degree in Technology, Data, or a related field preferred.
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