Product Manager

What you will do on your journey with WebBeds.

As a Product Manager, you will play a major role in maintaining our relationships with hotel partners. As the main point of contact for our partners, you will review and load hotel contracts, optimise the products on offer, and help partners use our internal platforms.

You will be responsible for product optimisation for either a single destination or a larger geographical area, which may change depending on the needs of the business. Working closely with the Contracts Manager and following their direction, you will implement the market strategy for your area and take targeted action as needed to make sure it succeeds.

In this role you will:

Key responsibilities

• Hotel partner relationships: Build and maintain direct relationships with hotel partners and respond to their queries.
• Contract loading: Help load contracts and last-minute offers through the Freshdesk platform, and support the mapping and loading of BAR contracts.
• Availability management: Maintain contractual hotel allocations, last-minute availability and overall portfolio availability regularly and as required.
• Offers and promotions: Work with hotel partners and the Contracts Manager on special offers and promotions.
• Stop sales management: Review, accept or negotiate against stop sales.
• Production analysis: Evaluate production and agree on follow-up actions with the Contracts Manager, as directed by the Line Manager.
• Partner training: Train hotel partners on the supplier interface and on how to use extranet tools.
• Competitiveness and pricing: Complete tasks related to the competitiveness report and carry out regular price comparisons for assigned destinations to make sure we offer the best rates.
• Booking recovery: Analyse, investigate and carry out the recovery of 3P bookings to DC in line with departmental parameters.
• Supplier portfolio: Directly handle a small portfolio of suppliers when directed by the Line Manager.
• Lead sharing: Let Contracts Managers know about new leads and opportunities.
• Contracts Manager support: Help the Contracts Manager with urgent tasks while they are on business trips, as and when required.
• Cross-department communication: Communicate with other departments, including Accounts, Reservations, Customer Care and Content.

The skills we would love to see in your suitcase!

• Work experience in a similar role and/or with other contracting platforms is a plus.
• Experience working in a fast-paced, multicultural environment.
• Good knowledge of Microsoft Office, especially Excel and Outlook, and the ability to use multiple systems.
• Commercial awareness of the travel industry.
• Strong negotiation skills, including confidence negotiating with suppliers by phone.
• Strong communication and influencing skills, with the ability to build effective working relationships internally and externally.
• A proactive approach, with the ability to offer solutions to issues as they come up.
• Ability to work independently and as part of a team, and to prioritise effectively.
• Strong organisational skills, with close attention to detail and strong numerical skills.
• Advanced level of English is required.