Product Manager

Product Strategy & Roadmap: Own and drive the product roadmap for access control solutions, aligned with company strategy and market opportunities. Define and communicate a clear internal and external roadmap with prioritization rationale.

Customer & Market Discovery: Lead voice-of-customer sessions, field discovery interviews, and on-site visits to deeply understand user needs and pain points across security integrators, IT teams, facility managers, and enterprise end users.

Requirements & Specifications: Translate customer needs, field feedback, and market insights into clear product requirements, user stories, and functional specifications. Define standards for security, uptime/SLA, UI/UX accessibility, and integration quality.

Competitive Intelligence: Lead competitive analysis and define positioning to differentiate HVA's access control portfolio in the market. Conduct ongoing benchmarking against leading cloud and on-premises solutions.

Feature Prioritization: Develop data-driven prioritization frameworks to balance customer value, business impact, and technical feasibility. Manage the backlog and drive Agile delivery in collaboration with engineering teams globally.

Cross-Functional Execution: Work cross-functionally with engineering, sales, marketing, and support to deliver high-quality products on time. Liaise with global development teams, accommodating cross-timezone collaboration as needed.

Go-to-Market & Launch Support: Partner with go-to-market teams to support product launches, sales enablement, field readiness, and customer success. Develop comprehensive product documentation, training materials, and marketing collateral for each release.

Commercial & Ecosystem Strategy: Develop a strong understanding of pricing strategy, packaging, ecosystem dynamics, and profitability levers. Identify and evaluate new product opportunities in cooperation with sales to increase competitiveness and revenue.

Partner & Supplier Engagement: Work with OEM partners, hardware suppliers, and third-party vendors to support product definition, integration requirements, and lifecycle planning. Represent HVA's access control portfolio at tradeshows, sales meetings, and industry events.

Product Lifecycle Management: Manage the complete access control product lifecycle from concept through end-of-life, including migration strategies for customers transitioning from legacy on-premises systems to cloud-based solutions.

Qualifications:

• 5+ years of experience in product management within access control, physical security technology, or related B2B SaaS/hardware domains
• Deep understanding of access control systems — hardware (readers, controllers, credentials) and software (cloud, on-premises, hybrid architectures)
• Demonstrated ability to take products from concept to launch and drive measurable business impact
• Proven experience building customer-facing products and conducting voice-of-customer research at scale
• Experience working with partners, OEMs, channel integrators, and external vendors in a reseller/dealer model
• Familiarity with cloud-based architectures, modern SaaS models, and API/integration ecosystems
• Strong analytical mindset with ability to make data-driven decisions and develop prioritization frameworks
• Proficiency with product management tools (e.g., Jira and Confluence) and design collaboration tools (e.g., Figma)
• Excellent written, verbal, and executive-level communication skills
• Ability to operate in a fast-paced, cross-functional environment with competing priorities
• Bachelor's degree in Computer Science, Engineering, Electronics, or a related field (or equivalent experience)
• Willingness to travel up to 30% for customer sites, partner meetings, and industry tradeshows (e.g., ISC West)

• Experience integrating AI/ML capabilities into physical security or IoT products
• Familiarity with video surveillance platforms, VMS, visitor management, or smart building ecosystems
• Demonstrated track record of driving UI/UX differentiation in hardware-enabled software products
• Knowledge of cybersecurity best practices, data privacy standards, and product compliance (e.g., SOC 2, ISO, UL, GDPR)
• Experience managing on-premises-to-cloud product migration strategies for installed base customers
• Prior experience in a global product role requiring cross-timezone collaboration with distributed engineering teams
• Background in enterprise verticals including retail, healthcare, education, transportation, or critical infrastructure
• Familiarity with mobile credential technologies and mobile-first access control design