Product Manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Join the UK’s Premier Parcel & Post Delivery Company

At Evri, we're not just delivering parcels — we're reshaping how millions of people experience delivery every day. As the UK's leading consumer delivery specialist, we're transforming into a product-led organisation, building innovative digital experiences across our Customer, Sender and Courier journeys.

We're looking for a Product Manager to join our Courier pillar, helping to shape and deliver the future of the Courier Mobile Apps and the wider courier experience. This is an exciting opportunity to influence products that support thousands of couriers throughout their journey with Evri and help drive world-class delivery experiences for millions of customers.

What You'll Do

As Product Manager, you will own products that support the courier lifecycle, with a particular focus on recruitment, onboarding, engagement and performance. You will define, develop and optimise product experiences that help prospective couriers join Evri, become successful delivery partners and deliver exceptional service at scale.

Working closely with couriers, UX, operational stakeholders and cross-functional technology teams, you will identify customer needs, shape product strategy and deliver measurable courier and business outcomes.

Key Responsibilities:

• Define and evolve the product strategy and roadmap for your areas of the Courier Mobile Apps
• Own the end-to-end courier onboarding journey, from application through to first delivery.
• Validate customer and business problems through research, data and experimentation.
• Define hypotheses and measure outcomes to ensure product investments deliver value.
• Identify friction points, inefficiencies and opportunities across business processes, data and technology.
• Partner closely with operational teams and regularly visit sites to understand courier needs and challenges.
• Define and communicate product vision aligned to wider business objectives.
• Manage products throughout the full lifecycle, from discovery and development through to optimisation.
• Own and deliver against product OKRs, ensuring measurable outcomes.
• Lead discovery activities using customer insight, analytics, user research and market trends.
• Facilitate workshops and stakeholder sessions to identify and define valuable solutions.
• Prioritise and manage the product backlog to maximise customer and business value.
• Collaborate with Design, Technology and Delivery teams to ensure successful product delivery.
• Define and track product metrics, performance indicators and service measures.
• Use insights and data to drive decision-making and continuous improvement.
• Support budgeting, financial planning and resource management activities.
• Contribute to go-to-market planning, product launches and stakeholder engagement.
• Build strong relationships across business, operational and technology teams.

What We're Looking For

We're looking for an enthusiastic and user focused Product Manager who combines strategic thinking with hands-on delivery.

You will bring:

• Experience owning products or product areas across the full product lifecycle.
• Strong product roadmap and backlog management capabilities.
• Experience working with cross-functional teams including Technology, Design and Delivery.
• A data-driven approach to decision-making and problem-solving.
• Excellent stakeholder management and communication skills.
• Experience translating customer and business needs into actionable product outcomes.
• Strong analytical and discovery skills, including user research and insight gathering.
• Commercial and customer awareness, with a strong understanding of how digital products create value for users and the business
• Curiosity, initiative and a passion for solving complex challenges.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Experience with Google Analytics, Databricks, Power BI, SQL or similar analytical tools would be advantageous.

What We Can Offer You

• Career progression opportunities
• Flexible and inclusive benefits, including shopping vouchers, insurance and healthcare options
• A culture where people are encouraged, supported and valued
• Free digital GP service for colleagues and their families
• Retailer discounts
• Bonus schemes (grade dependent)
• 50% discount on sending parcels through Evri
• Cycle to Work scheme
• Employee Assistance Programme with free counselling support

We Are Evri — Where Everyone Is Welcome

At Evri Premium, we grow when our people do. We're committed to creating a truly inclusive and diverse workplace where everyone can bring their authentic selves to work. We aim to reflect the diversity of the customers we serve across the UK and ensure every colleague feels valued and supported.

We're excited for the future — let's deliver it together.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.