Product Manager

Job Purpose

Job Purpose

At TrainAI, the Product Manager role will lead the development and management of products to support our rater community and delivery of work for our clients, including things like rater payments, project management, and onboarding platforms. This is a critical role that sits at the intersection of our business, technology, and user experience for our global community of raters. The ideal candidate will be passionate about building innovative solutions that empower our raters and streamline our project management processes.

About RWS 

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

For further information, please visit: RWS   

About RWS TrainAI

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI helps our clients address this challenge head-on. 

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, Train AI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels.

For further information, please visit: RWSTrainAI 

Job Overview

Key Responsibilities

• Product Strategy and Vision: Define and articulate the product vision, strategy, and roadmap for the our platforms to deliver work for clients and manage our rater community.
• Product Development: Drive the entire product lifecycle from concept to launch, including gathering and prioritizing product and customer requirements.
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, finance, and operations teams to ensure successful product delivery and adoption.
• Stakeholder Management: Communicate product strategy, status, and challenges to key stakeholders across the organization, including executive leadership.
• Market Research: Conduct market research and competitive analysis to identify new opportunities and ensure our platforms remain competitive.
• Data Analysis: Utilize data and user feedback to make informed product decisions and drive continuous improvement.

Skills & Experience

• Bachelor's degree in Business, Computer Science, or a related field.
• Proven experience as a Product Manager, preferably in a technology or AI-driven company.
• Experience with platform products, payment systems, or two-sided marketplaces is highly desirable.
• Strong understanding of the product development lifecycle and agile methodologies.
• Excellent communication, leadership, and interpersonal skills.
• Demonstrated ability to think strategically and translate strategy into actionable plans.
• Experience working with global and remote teams.
• A passion for building user-centric products and a deep empathy for our rater community.

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 

Base Pay

$140,000 - $160,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.